Reservations and Payments
All reservations are confirmed according to vehicle category and not according to vehicle model.
20% down payment is due after confirmation
The rest of the payment of the total hire charge is to be paid up to 35 days prior to pick up.
For booking made less than 35 days prior to pick up, full payment must be paid upon reservation.
All payments are in US Dollars. Exchange rates according : www.oanda.com
Credit card accepted: Visa or Mastercard.
Up to 35 days prior to pick up day - 300 NZ$
29-8 days prior to pick up day - 25% of the total rent
7-2 days prior to pick up - 55% of the total rent
Less than 48 hours prior pick up day / Non Show - 100% of total rent
In any case of cancellation, a handling fee of NZ$100 will be charged, in addition to the cancellation fee.
Cancellation notice must be in writing and during office working hours 9am-16 pm Europe time.
If rental dates are amended within 14 days of vehicle pick up, no refund will be made if the rental is shortened.
If the pick up or drop off rental location is amended within 14 days of vehicle pick up, a relocation fee of NZ$750 may apply.
Changes to the drop off rental location after the rental has commenced must be approved by the rental company's reservations. If approved a minimum charge of NZ$750 applies
Rental extension, whilst on rental, must be approved by the rental company's reservations. The extra cost must be paid on confirmation of the rental extension. Failure to obtain authorisation will result in a daily fee of NZ$150 in addition to the daily rate.In any case of amendment, a fee of 50$NZ apply.
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the vehicle rate. Consecutive motorhome hire in Australia and New Zealand can be combined to qualify if the vehicle collection date/s are within a 3-month period.
For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3-month period however, the original booking/s will only qualify for a discount if the booking/s are not already travelling or travelled.
Longer term discounts must be requested at the time of booking.
Taxes and Local State Tax
All charges include 15% GST and diesel Tax.
All rates and conditions are subject to change in accordance with changes in government taxes.
Driving License and minimum age
A valid full (non-provisional) national drivers licence is required and must be produced upon vehicle collection. Non-English language national drivers licences must be presented in conjunction with an official translation or valid international drivers licence. The minimum age is 21 years – no maximum age. Additional drivers must meet all KEA rental requirements and be at the branch at the time of vehicle pick up and sign the rental agreement.
Pick up and Drop Off
KEA branches are open daily from 08:00 to 16:30 7 days a week with the following exceptions:
KEA branches are closed on Christmas Day (25th December and New Years Day (1 January) .
KEA branches are located in Auckland and Christchurch. Vehicles must be picked up and dropped off at a KEA branch. Other pick up and drop off locations are available on special request and a relocation fee subject to location may apply.
There will be no refund for late pick up.
There will be no refund for early return.
Late returns will be charged on a per day basis.
Before signing the contract please check the vehicle from the inside and outside and make sure there are no damages or broken parts. If there is some damage, have it noted to the rental agent in writing.
Make sure you have all the items you paid for, and that nothing is missing.
Before the departure make sure you know how to operate all the motorhome systems, mechanicals and electrical: refrigerator, heating, air condition, water etc.
If it’s not clear, you may ask for explanations.
Please ask for a map or directions to nearby campground and supermarkets for you to stock up on food and bottled water.
The vehicles are supplied with full fuel tank and must be returned with full fuel tank.
All vehicles must be returned with a full fuel tank. Refuelling at our depot will be charged at NZ$ 3 per litre of fuel plus a handling fee of NZ$ 25.
KEA reserves the right to retain a NZ$250 cleaning fee if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and wastewater tank must be emptied prior to the return of the vehicle, or an additional NZ$125 soiling fee will be retained.
Airport Transfer Service
Complimentary transfers on vehicle pick up from the airport, or airport or city hotel, to our branches
Complimentary transfers on departure to the airport or airport hotel
Luggage can be stored at our rental locations free of charge and for a fee of NZ$ 50 per item it can be forwarded to the drop off location, if required.
Luggage handed over to rental company for storage, forwarding or transportation is done so at the owners own risk and rental company accepts no responsibility for any damage, loss or delay in delivery of luggage
All children aged under seven years must travel in an approved child restraint
Baby seats are suitable for children up to aprox. 3 years of age , up to 18 kg
Booster seats are suitable for a child between 3 and 7 years of age , 15-36 kg
New Zealand legislation provides limited coverage for personal injury. KEA does not accept any liability for personal injuries sustained during the rental and recommend that the hirer has personal travel insurance to also cover for the loss/damage of personal belongings. KEA strongly recommends the hirer does not leave valuables in the vehicle.
An administration fee of NZ$60 may apply to process each accident claim.
# In the USA a liability is referred to as the “deductible”.
All KEA vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer will not have to pay any liability at all for any damage to the vehicle or property of a Third Party with the exception of the „exclusions‟. This cover includes unlimited tyre and windscreen cover, overhead and under-body as well as single vehicle accident and single vehicle rollover damage.
EXCLUSIONS - Client's Responsibility
All liability cover will be made void if any of the following ‘Exclusions’ are breached:
1. Damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental.
2. Any water related damage which includes, but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through flooded areas
d) beach driving
3. Personal belongings. KEA recommends the hirer does not leave valuables in the vehicle and that they take out travel insurance to cover for the loss/damage of personal belongings.
4. Any damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
5. Any damage to the vehicle or any third party‟s vehicle or property where the customer is deemed by local authorities to have been careless, negligent or wilful in failing to abide by the local road rules.