Italy 4 - Terms & Conditions
Pick up and drop off days are counted as one rental day
Reservations / Payments
Reservations of motorhomes must be confirmed by the rental company in writing and they are exclusively binding for vehicle groups, not for vehicle types.
30% of total booking, minimum 400 Euro down payment is taken after booking is confirmed.
The rest of the payments are due and payable 55 days prior to pick up day by a credit card Visa or MasterCard or via bank transfer .
For reservation made 55 days or less prior to pick up day - full amount is due upon reservation.
55 days or more prior to pick up - 30% of the total booking, (minimum 400 Euro)
54-20 days prior to pick up - 55% of the total booking,
19- 5 days before pick up - 85% of the total booking,
Less than 5 days before pick up / Non show : 100%
In any case of cancellation, a handling fee of 50 Euro will be charged, in addition to the cancellation fee.
If vehicle is returned early for any reason whatsoever No refund available
If a bookings travel dates are amended to a lower season rates or less number of days, the cancellation fee for the original booking will apply.
A cancellation of a booking MUST be made by the client in writing by e-mail or by fax and received at our office during operation hours.
Changes In Reservation
After the reservation has been confirmed, a charge of handling fee of 30 EUR will be applied per any change.
Minimum age / Authorised drivers / Driving License
Please note that in Italy an international Driving Licence is mandatory for every renter/driver.
The Hirer and any other driver must be at least 21 years old.
For groups Family Luxury and Premium, the minimum age is 25 years.
The Hirer and any other drivers must have been in possession of a Class III / Class B or comparable national driving licence for at least one year - for groups Family Luxury and Premium, for not less than 3 years - corresponding to the weight of the vehicle.
Please note that some of the vehicles have a total weight of more than 3.5 tonnes and that an appropriate driving licence is required for driving such vehicles. Persons in possession of a Class B driving licence must, as a precaution, consult the Rental Firm about the technically permissible total weight of the vehicle rented.
If, upon renting, a respective driving licence cannot be presented, the motorhome shall be regarded as not collected. In such case, there shall apply the respective terms of cancellation.
The vehicle may only be driven by the Hirer and the drivers registered in the rental
A security deposit of 1500 EUR (1700 EUR starting 1 January 2020) must be paid on pickup day by Visa or Mastercard credit card only. The security deposit is refunded if the vehicle is returned clean inside, with emptied toilet tank and with no damage. Any extra costs incurred are deducted against the security deposit when the vehicle is returned.
Note - The security deposit is refunded to the credit card account up to 14 days after drop off.
Note: The booking will be made on the name of the main driver who also must be the holder of the credit card for the deposit at pick up.
All depots are closed on Sundays and public holidays
* NOTE: public holidays may vary depending on the region and specific area.
Public Holidays in Italy 2020
01 January, 06 January, 13 April, 25 April, 01 May (Labor day), 02 June, 15 August, 01 November, 08 December, 25-26 December (Christmas)
Arrival Day - First Night at a Hotel
Clients who arrive by international flights are not allowed to drive a motorhome on flight arrival day. In this case clients must overnight in a motel/hotel.
Getting to the Rental Depots
Arrival to/from the rental center are at the client's expense.
On-Line Check In : please note you must do Online Check In (Speed-pass) and call the rental location at least 3 working days prior your Pick-Up to arrange a suitable time for the vehicle Pick-Up or the transfer (if booked).
Transfer - clients must provide full hotel details or flights details, names of all passangers and their mobile phone number.
Pick-Up and Drop Off
Pick up and drop off are possible only in the rental depots.
No pickup and drop off on Sunday and holidays (see the above list)
Pick Up Hours
Milan: Monday to Friday: 15:00-17:00 ; Saturday: 09:30-11:00
Vicenza / Venezia / Verona: Monday to Saturday: 15:00-17:00
Rome: Monday to Friday: 15:30-17:00 ; Saturday Closed.
Sardinia: Monday to Friday: 15:00-17:30 . Saturday 10:00-11:00 .
Sicily: Monday to Friday: 15:00-17:30 . Saturday 09:00-11:00 .
Pisa: Monday to Friday: 15:00-17:30
Bologna: Monday to Friday: 15:30-17:30 ; Saturday: 09:30-11:30
Saturday morning Pick up is possible by special request and with additional charge of 65 EUR per each pick up or drop off.
All station are closed on Sundays and public holidays.
The renter is obliged to participate in a comprehensive vehicle instructions tour at the rental station. Any resulting delays of receipt and costs are at the expense of the renter.
* Before signing the contract please check the vehicle from the inside and outside and make sure there are no damages or broken parts. If there is some damage, have it noted to the rental agent in writing.
* Make sure you have all the items you paid for, and that nothing is missing.
* Before the departure make sure you know how to operate all the motorhome systems, mechanicals and electrical: refrigerator, heating, air condition, water etc. If it's not clear, you may ask for explanations.
* Please ask for a map or directions to nearby campground and supermarkets for you to stock up on food and bottled water.
Drop Off Hours
Milan: Monday to Friday: 09:00-10:30; Saturday: Closed
Vicenza / Venezia / Verona: Monday to Saturday: 09:00-10:00
Rome: Monday to Friday: 09:00-10:30 ; Saturday Closed.
Sardinia: Monday to Saturday: 09:00-10:00
Sicily: Monday to Friday: 09:00-10:00 , Saturday: 09:00-11:00
Bologna: Monday to Saturday: 09:30-11:30
Pisa: Monday to Friday: 09:00-10:00
The Vehicle must return clean on the inside & with emptied toilet tank, Otherwise the client will be charged for the cleaning costs of at least 110 EUR + 155 EUR for dumping.
The return of the vehicle is confirmed by the signature of the officer of the rental station on the return report. Without that signature, all damage to the vehicle is to be borne by the renter, especially if the vehicle is left at the station outside the business hours.
Fuel and operating costs are to be borne by the renter.
The vehicles are handed with full fuel tank and must be returned with full fuel tank, otherwise there will be a charge of 2.5 EUR per liter of diesel.
The client will be charged of 30 EUR for every extra hour or part of an hour (and maximum daily rate for every day late) of being late, and also for all other losses caused by the delay.
There will be no refund for early return.
Return Checklist, Damage Report
Any damages detected by the renter on the vehicle or its equipment after the start of the rental period must be immediately reported to the rental station, or at the latest, when the vehicle is returned.
The renter cannot assert any claims if the underlying damages of such claims are not established in the checklist in writing and in detail.
Prohibited Use, Duties of Care
* The renter shall use the vehicle as well as accessories fitted therein with best care and diligence and in compliance with all statutory provisions.
* The renter shall be expressly prohibited to sublet the vehicle or hire it out to third parties.
* The Hirer is prohibited from using the vehicle as follows: to participate in motor sport events and vehicle tests, to transport easily inflammable, poisonous or otherwise dangerous substances, to commit Customs or other criminal offences, even if these are only punishable according to the law applicable in the place where the offence was committed, for rental to a third party or for the commercial transport of passengers or for any other use going beyond that agreed by contract, in particular driving on terrain not intended for the purpose.
* The vehicle must be treated carefully and appropriately and properly locked on all occasions.
* The regulations and technical rules applicable to its use must be complied with.
Its running condition, in particular oil and water levels and tyre pressure, must be monitored.
* The Hirer undertakes to check regularly to make sure that the vehicle is in a roadworthy condition.
* All vehicles are non-smoking vehicles. This means that you may not smoke in any part of the vehicle. Pets may only be brought along subject to the lessor‘s explicit approval. Cleaning expenses caused by non-compliance with regulations must be borne by the lessee. Any costs which may be incurred by deventilation or for elimination of contamination with smoke, including lost profits resulting from temporary non-availability of the vehicle for hire owing to these circumstances, shall also be borne by the lessee.
What to Do in the Event of an Accident
After an accident, theft or damage by fire or collision with a wild animal, the police must be informed immediately and also the Rental Firm via the Service Hotline or the rental station (for Telephone Number see rental contract), at the latest immediately after the working day following the day of the accident/incident. It is not permitted to accept any third-party claims as valid.
Even in the case of very slight damage, the Hirer must prepare a detailed written report for the Rental Firm, including a sketch. If, for whatever reason, the renter fails to draw up such report and if, because of that, the insurance company refuses to pay the damage, the renter shall be obliged to pay full compensation for the damage.
The accident report must in particular include the names and addresses of anyone involved and any witnesses, together with the licence numbers of all vehicles involved and has to be over handed filled out and signed by drop off latest towards Rental Firm..
Hirer's Liability And Insurance
In line with the principles of the comprehensive insurance, the lessor exempts the
renter from all responsibilities under civil law in exchange for a security deposit to be provided by the renter in the amount of 1500 Euro (1700 EUR starting 1 January 2020) for each event of damage or loss.
There shall not be a possibility to exclude the deposit. The deposit must be paid upon collection of the vehicle and will be reimbursed as soon as the vehicle has been returned unless damage has been done for which the renter is responsible pursuant to the regulations. In the case of theft the rental station reserves itself the right to calculate 10% of the value of the vehicle up to a maximum of 5.000 Euro.
The indemnity against liability will not apply if the Hirer causes a loss/damage deliberately or by gross negligence.
If the Hirer causes loss/damage culpably, he will additionally be liable in the following cases:
- if loss/damage was caused by impaired ability to drive due to drugs or alcohol
- if the Hirer or a driver to whom the Hirer has supplied the vehicle leaves the site of an accident without justification
- if the Hirer fails to call the police to an accident
- if loss/damage is due to usage prohibited
- if loss/damage is caused by an unauthorised driver
- if loss/damage is due to a failure to take account of the vehicle's dimensions (height German Road Traffic Regulations Signal 265, with German Road Traffic Regulations Signal 264 ) or equivalent country signs.
- if loss/damage is due to a failure to comply with load regulations
* To avoid increasing costs due to expenses incurred to establish the amount of the damage suffered, the Rental Firm will in the event of accident damage initially supply the Hirer on request with sample invoices for the type of case concerned.
* The Hirer is liable for all fees, charges, fines and penalties imposed upon the Rental Firm in connection with the use of the vehicle, unless these are incurred due to the fault of the Rental Firm.
Liability of the Rental Firm, Statute of Limitation
The Rental Firm bears unlimited liability for deliberate action and gross negligence.
In the case of simple negligence the Rental Firm is only liable for foreseeable loss/damage typical of the type of contract concerned where there is a breach of an obligation the meeting of which is of particular importance for the achievement of the purpose of the contract (cardinal obligation). This standard of liability also applies in cases of obstacles to performance at the time of the conclusion of the contract.
The above limitations and exclusions of liability do not apply to claims under the terms of the German Product Liability Act or to claims based on injury to life, limb or health or infringements of liberty.
Defects in the motorhome
Any claims to compensation by the Hirer on the basis of defects for which the Rental Firm is not responsible are hereby excluded.
Any defects in the motorhome or its fittings/equipment which are discovered after
the commencement of the hire must be reported to the Rental Firm in writing by the Hirer by returning of vehicle. Claims for damages based on subsequently notified defects shall be excluded unless the claim is based on a defect which is not patent.
Repairs, substitute vehicle
Repairs which are necessary in order to maintain the vehicle in a good working and roadworthy condition during the rental period may be ordered by the Hirer up to 150 Euro without consultation. Repairs going beyond this may only be ordered with the consent of the Rental Firm. The Rental Firm will bear repair costs on production of the original invoices and the parts replaced, as long as the Hirer is not liable for the damage . This does not apply to tyre damage.
If a defect for which the Rental Firm is responsible makes such a repair necessary, and if the Hirer does not rectify the defect on his own initiative, the Hirer must notify the Rental Firm of the defect immediately and set a reasonable deadline for its repair.
Any circumstances specific to a particular country which delay the repair must be
taken into account here to avoid disadvantage to the Rental Firm.
If the motorhome is destroyed without any fault on the part of the Hirer or if it appears likely that its use will be prevented or withdrawn for an unreasonably long time, the Rental Firm will be entitled to supply the Hirer with an equivalent substitute vehicle within a reasonable period. If the Rental Firm supplies an equivalent substitute vehicle, any termination by the Hirer is excluded.
If in such a case the Rental Firm offers a motorhome from a lower price class and this is accepted by the Hirer, the Rental Firm will reimburse to the Hirer the difference between this and the price already paid in advance by the Hirer.
If the motorhome is destroyed due to the renter's fault or if it is foreseeable that
its use will be prevented or made impossible for an unreasonably long period due to the renter's fault, the rental firm may refuse to make a replacement vehicle available. In such a case, termination of the contract by the renter is excluded .
If the rental firm provides a replacement vehicle, it can charge the renter with the transfer costs incurred
Journeys abroad within Europe are permitted. Journeys to countries outside of Europe are subject to the prior approval of the Rental Firm. Journeys to areas affected by war or crisis are prohibited.
Traveling East Europe
Any trips to East European countries are subject to a prior approval and special insurance, and requires the signature of the client at the time of pick up, that he MUST park the vehicle only in organized places.
The client has to take in consideration that the road assistance in case of technical problem might be more problematic in East Europe.
All vehicles are non-smoking vehicles.
The transport of pets is only permitted with the express consent of the Rental Firm. Cleaning expenses, which result from non-observance, have to be paid by the hirer.
In every refueling and every time before you start out on a journey, please switch the gas-fuelled equipment off.
External temperatures of 0 C (32 Fahrenheit) or below might cause the pipes to freeze. Under weather conditions like these, the vehicle will have to be permanently heated.
Please observe the instructions as to the frost protection device, which protects the boiler against frost. If the vehicle is not sufficiently heated, the frost protection device discharges the water from the boiler in order to prevent the boiler walls from breaking.
Please ask for more information at the rental depot.
Illustrations and text in our website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by the rental company or modifications and/or upgrades to the vehicle design made by the manufacturer.
Motorhome International is independent, not an agent for any particular car/motor-home rental company. Motorhome International arrange the rental between the client and the rental company. when you pick up the vehicle, you must sign a rental contract provided by the rental company and subject to local laws.