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Conditions

                New Zealand 5 - Terms And Conditions
                                                valid till 31 March 2019

 

Rental Charges

Rental days are charged per calendar day. The day of pick-up is calculated as the first day of rental and the day of return is calculated as the last day of rental. Vehicles must be returned with branch hours.

Reservations / Payments.
All reservations are confirmed according to vehicle category and not according to vehicle model.
A Down payment of 5% of total booking, minimum 300 NZ$ will be charged after booking confirmation.
full payment will be charged 95 days prior to pick up day.
All charges are made in USD$ or Euro (depend on the client's nationality) .Exchange rates according : www.oanda.com
Credit card accepted: Visa or Mastercard.
Extra items will be paid by the client at the pick up location.
All Inclusive Package - must be pre-paid 35 days prior to pick up.

Booking Cancellation Policy
In any case of cancellation, a handling fee of 100$ will be charged in addition to the cancellation fee.
If  vehicle is returned early for any reason whatsoever No refund available
If a bookings travel dates are amended to a lower season rates or less number of days, the cancellation fee for the original booking will apply.
Cancellation notice must be in writing and during office working hours 9am-16 pm Europe time.

Cancellation Fees for all pickups

If cancelled 95 days or more prior to pick up. 5% of Total (minimum 300$ NZ)
If cancelled 94 to 25 days prior to pick up - 10% of Total Rental (minimum 300$ NZ)
If cancelled 24 to 10 days prior to pick up - 20% of Total Rental
If cancelled less than 9-2 days prior to pick up - 55% of Total Rental
If cancelled less than 2 days before pick up or no-show - 100% of Total Rental

Booking Amendments
If you wish to make any changes to your booking after the reservation has been confirmed (including voluntary downgrade) - the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. There are no exceptions to this rule. The following situations are classified as booking alterations:

- Change of date for vehicle pick-up or drop-off

- Change of location (depot) for vehicle pick-up or drop-off

- Change of vehicle category

- Name change

A charge of 50$ handling fee will be applied per any change.
Changes must be first approved by the rental company.

 

If an amendment is made to the rental dates within 21 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of days originally booked).

A relocation fee may apply if the collection or return location is amended within 15 days of vehicle pick up or if notification occurs during the hire.

 

Booking Amendments Fee

After the reservation has been confirmed, a charge of 50$ handling fee will be applied per any change. Changes must be first approved by the rental company.


Rental Extension - If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from the rental company's Reservations who will advise of the additional costs. Rental extension is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone or at onw of the rental Branches immediately on confirmation of the rental extension.

Change the drop off destination - If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from the rental company. Subject to the change being approved, a minimum additional charge of $750 will apply.

Branch Locations

Star RV has motorhome branches in Auckland and Christchurch.

 

Branch Hours

Branches are open seven days a week, 8am to 4:30pm.
Clients must be present for pick up or drop off at least 1.5 hours before closing time.
Latest pick-up is 4pm
Branches will be closed Christmas Day, New Years Day and Good Friday.

Vehicle Condition

Vehicles must be returned with the interior cleaned and holding tanks emptied. The vehicles exterior does not require cleaning unless it is difficult to ascertain the condition of the vehicle on return. Fees will apply if the vehicle is not returned in the required condition.

Public Holiday Surcharge
A NZ$50 (100$NZ from April 2018) surcharge will apply to all rentals picking up and/or dropping off on
National public Holidays:
Easter Monday (17th April 2017)
ANZAC Day (25th April 2017)
Queen's Birthday (5th June 2017)
Labour Day (23rd October 2017)
Boxing Day (26th December 2017)
Day after New Year's Day (2nd January 2018)
Waitangi Day (6th February 2018)
* Easter Monday (2nd April 2018)
* ANZAC Day (25th April 2018)
* Queen's Birthday (4th June 2018)
* Labour Day (22nd October 2018)
* Boxing Day (26th December 2018)
* Day after New Year's Day (2nd January 2019)
* Waitangi Day (6th February 2019)
* Dates are correct at time of release. Dates subject to change.

Transfer

Vehicles must be collected and returned to our branches (not airports). A transfer to the Star RV branch from the Airport and vice versa is provided free of charge.

Rental Duration

The minimum rental period for all vehicles is seven days.

Between 15 December and 10 January, a minimum rental period of 14 days

* Between 1 February 2019 to 12 February 2019, a minimum rental period of 10 days applies for all vehicles with shower and toilet.

applies. Minimum rental periods are subject to change during peak periods.

 

Driver's License and Minimum Age

A current and full motor vehicle driverís license is required. If the driver's license is not in the English language then an international driver's license is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver's license must have been held for at least two years and be valid for the whole length of the rental. The original driverís license must be shown at time of pick-up when the driver is present.

Drivers must be 21 years of age or over.


Multiple Rentals

Consecutive Star RV Motorhome/Campervan rentals on standard rates can be combined to qualify for a long-term discount rate. Rentals in the United States of America, Australia and New Zealand on Star RV, Apollo, Cheapa Campa and Hippie Camper can be combined to obtain a long-term discount rate, providing travel is within a 3 month period.

If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period

conditions.


Change of Drop off Destination

If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from Star RV. Subject to the change being approved, a minimum additional charge of $750 will apply.

Rental Extension
If the customer wishes to extend the rental whilst on hire, they must first obtain authorization from Star RV Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost (Gross Rate) of an extended rental must be paid by credit card over the telephone or at an Apollo Branch immediately on confirmation of the rental extension. Failure to obtain authorization will result in the renter being charged double the daily gross rental rate.

Repairs

Although we run late model vehicles, it may happen that small repairs are required. Repairs up to $100 may be affected without authorisation and will be reimbursed unless the damage is caused by the renter. For amounts over $100, Star RV will need to be informed in advance. All vehicles are enrolled in the New Zealand Automobile Association and 24hr emergency roadside assistance is available.

 

From April 2018 - Holiday Disruption Coverage

Should the hirer's motorhome holiday be disrupted by a mechanical breakdown as defined below (which does not extend to accident or damages caused by the renter), for more than 12 working hours after reporting to Apollo, the renter will be reimbursed up to a maximum of the gross daily rental rate for each day affected until the problem is rectified. Failure of mechanical and accessories which includes living cabin air conditioner, water pump, shower/toilet, refrigerator, stove/grill must be assessed by a branch or authorized repairer. Reimbursement is only possible when Apollo has been contacted to rectify the problem and the hirer cooperates to do so. Failure notify Apollo acknowledges that the issues is of such a minor nature that the hirer makes no claim for loss of time in respect of their rental. Defects and repairs of Wi-Fi, travel devices, radio, TV, CD or DVD player, awning, cruise control, etc. are not considered mechanical breakdowns and are excluded from Holiday Disruption Coverage.

The following conditions results in the compromised performance of accessories and as such Apollo will not be held liable for financial compensation:

- Air conditioners in temperatures over 36 degrees Celsius

- Electric and Propox Gas heaters in temperatures under 4 degrees Celsius

- Freezing of water pumps in temperatures below 2 degrees Celsius


Infringements and Administration Fees

Apollo reserves the right to charge the renter for any speeding, toll way or parking fines not reported on return of the vehicle. In addition to these costs, Apollo reserves the right to charge for associated administration costs for processing the fines (irrespective of liability). An administration fee of $75 per fine will be applicable.

Change of Vehicle

Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.

 

Vehicle Category

Vehicles cannot be requested by make or model, only by vehicle category.

 

Voluntary Downgrade

Should the renter decide to take a lesser vehicle than booked they will not be entitled to any refund.

Ferry Reservations
Ferry reservations can be difficult to manage during high season. We recommend that a reservation is made for a 7.7m vehicle on the ferry, irrespective as to the size of the motorhome reserved, to avoid complications due to possible

Limit of Liability
In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.

Travel Restrictions

Two Wheel Drive Vehicles can only be driven on sealed/bitumen roads. The only exception to this is the loose road surface on any major ski field access roads or any recognized campground access road less than 12 kilometers in length.

No vehicle shall be driven on Skippers Road (Queenstown), The Crown Range

Road/Cardrona Valley Road from Cardrona to Arrow Junction (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook) and North of Colville Township (Coromandel Peninsula).

Apollo reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period.

Important
We reserve the right to refuse any rental at our discretion.

Animals
Service dogs are permitted to travel in our vehicles with prior permission from Star RV. No other animals are permitted in our vehicles.

Smoking
Smoking is not allowed in our vehicles.

Travel Insurance
We strongly recommends that renters ensure they take out the highest level of Travel Insurance.

PROTECTION PACKAGE

Personal Injury
New Zealand legislation provides limited coverage for personal injury. We strongly recommends that all people travelling in New Zealand take out their own personal travel insurance.

Property Damage
The Vehicle is insured for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The renter is also responsible for the cost of demurrage for the period the Vehicle is unavailable due to repairs.
The Liability applies in respect of each claim, not per rental. In addition to the Liability an administration fee of 75$ will be charged per claim
The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to the rental company not at the completion of the rental Period

The rental company reserves the right to charge the renter for any vehicle damage including third party property damage not reported on return of the vehicle

Standard Liability
The rental charge includes a Standard Liability of NZ$7500 per event.
A Bond of NZ$7500 will be collected at the time of entering into the Rental Contract. Payment of this Bond is only accepted by credit card. The NZ$5000 will be debited to the credit card account immediately.
An administration fee equal to the merchant surcharge applies.

The Standard Liability can be reduced by purchasing the following reduction option:
Reduction Option
(Included in the Star Pack)

Liability of NIL applies. This Option can be purchased by paying NZ$47 per day at rental station..

The maximum amount payable for this option per rental is NZ$2350 - 50 days rental.

The minimum amount payable this option per rental will be based on the minimum rental period applicable for your rental.

Under this option one windscreen, two tyres and demurrage will be covered for accidental damage. Should these amounts exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the renter.

 

A Bond of $250 will be collected at the time of entering into the Rental Contract. This Bond is payable to the rental company by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for $250.


The Star Pack includes: Reduction option (Nil Liability), Unlimited Windscreen and tyres will be covered for accidental damage, One Way Rental Fee, Road User Charge Recovery Fee, GPS, One Way Rental Fee, Pre-purchased Gas Bottle, Snow Chains (on request), Camp Chairs and Table, Heater/Fan and Baby or Booster Seats (on request).

A Bond of $250 will be collected at the time of entering into the Rental Contract. This Bond is payable to the rental company by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for $250.

 

Bond

For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged. Refunds by credit card including bond refunds can take up to 21 working days depending on the renterís Financial Institution.
Bond Roll Overs are permitted for multi hires only within the same brand and same country when the bond is banked.

 

Credit Cards

The rental company accept Visa, MasterCard, American Express and Diners Club.
Visa and MasterCard will incur a non-refundable additional 2% surcharge on any transaction. American Express and Diners Club will incur a non-refundable additional 4.5% surcharge on any transaction.

 

Payment at Branches

For security reasons, Star RV will only accept credit card or debit card for rental charges paid on vehicle pick up or drop off. Cash payments will not be accepted at rental branches. The bond on the vehicle is only payable at pick-up by Credit Card or Debit Credit Card. The Bond cannot be paid with a pre-paid Credit Card.

 

Exchange Rate / Currency Variations

All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter's Financial Institution.

 

Full Responsibility

At all times the renter is responsible for:

* Damage caused where the terms of Rental Contract have been breached.

* Damage caused by negligence.

* Damage caused to the Vehicle in any way by part or total water submersion or salt water.

* Damage caused to the Vehicle by the renterís wilful conduct.

* Damage caused to the Vehicle by the use of snow chains.

* Damage caused due to a single vehicle roll over.

* Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.

* Damage caused to tyres and windscreen except where the Reduction Option or the Star Pack has been purchased.

* Damage or loss caused to any personal belongings.

* Damage caused due to use of incorrect or contaminated fuel.

* Damage to the awning.

* Damage to the overhead or underbody of the Vehicle

* from April 2018 - Damage to the underbody of the Vehicle except where Value Pack has been purchased.

Rates/Terms/Conditions Are subject to change without notice.

Disclaimer

Illustrations and text in our website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by the rental company or modifications and/or upgrades to the vehicle design made by the manufacturer.

The information provided on this website is subject to change without notice.
Any claims or legal action in connection with the provision of our services to the client will be governed by the laws of Australia. Any claim or legal action against the suppliers is likely to be subject to the terms and conditions of our contract with them. 
 


Motorhome International is independent, not an agent for any particular car/motor-home rental company. Motorhome International arrange the rental between the client and the rental company. when you pick up the vehicle, you must sign a rental contract provided by the rental company and subject to local laws.

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