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Conditions

Australia 5 - Terms And Conditions

 

 

Rental Charges

Rental days are charged per calendar day. The day of pick-up is calculated as the first day of rental and the day of return is calculated as the last day of rental. Vehicles must be returned with branch hours.

 

Reservations / Payments.
All reservations are confirmed according to vehicle category and not according to vehicle model.
A Down payment of 5% of total booking, minimum 250 AUD$ will be charged after booking confirmation.
full payment will be charged 95 days prior
to pick up day.
All charges are made in USD$ or in Euro (depend on the client's nationality) .
Exchange rates according :
www.oanda.com
Credit card accepted: Visa or MasterCard.
Extra items will be paid by the client at the pick up location.

 

Booking Cancellation Policy
In any case of cancellation, a handling fee of 100$ will be charged in addition to the cancellation fee.
If vehicle is returned early for any reason whatsoever No refund available
If a bookings travel dates are amended to a lower season rates or less number of days, the cancellation fee for the original booking will apply.
Cancellation notice must be in writing and during office working hours 9am-16 pm Europe time.

Cancellation Fees for all pickups

If cancelled 95 days or more prior to pick up day - 5% of Total (minimum 250$ AUD)
If cancelled 94 to 25 days prior to pick up day- 10% of Total Rental (min. 25$)
If cancelled 24 to 10 days prior to pick up day- 20% of Total Rental
If cancelled less than 9-2 days prior to pick up day- 55% of Total Rental
If cancelled less than 2 days before pick up day or no-show - 100% of Total Rental
Original pick up date is used to calculate the cancellation fee.


Booking Amendments:
If you wish to make any changes to your booking after the reservation has been confirmed (including voluntary downgrade) -  the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. There are no exceptions to this rule. The following situations are classified as booking alterations:
- Change of date for vehicle pick-up or drop-off
- Change of location (depot) for vehicle pick-up or drop-off
- Change of vehicle category
- Name change
A charge of 50$ handling fee will be applied per any change.
Changes must be first approved by the rental company.
If an amendment is made to the rental dates within 15 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of days originally booked).
A relocation fee may apply if the collection or return location is amended within 15 days of vehicle pick up or if notification occurs during the hire.
Change the drop off destination - a minimum additional charge of $700 will apply if such change is approved.

Rental Extension - If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from the rental company's Reservations who will advise of the additional costs. Rental extension is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone or at one of the rental Branches immediately on confirmation of the rental extension.

Change the drop off destination
- If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from the rental company. Subject to the change being approved, a minimum additional charge of $700 will apply.

Branch Locations

Star RV has motorhome branches in Brisbane, Cairns, Sydney and Melbourne. Pegasus RV and Pandora vehicle are only available to/from Brisbane and Sydney.

 

Public Holiday Surcharge
A AU$100 surcharge will apply to all rentals picking up and/or dropping off on National public Holidays:

Easter Monday (02 April 2018)

Anzac Day (25 April 2018)

Labour Day Brisbane, Cairns only (07 May 2018)

Queen's Birthday except Brisbane, Cairns (11 June 2018)

Labour Day Sydney only (01 October 2018)

Queen's Birthday Brisbane, Cairns only (01 October 2018)

Boxing Day (26 December 2018)

Day After New Year's Day (2nd January 2019)

Labour Day Melbourne only (11 March 2019)

* Dates are correct at the time of release. Dates are subject to change.

 

Branch Hours

All Branches Closed Christmas Day, New Year's Day, Good Friday and Australia Day Public Holiday Observed (28 January 2019). 

Brisbane, Sydney, Melbourne branch hours:

- 1 April - 30 April 8am to 4.30pm seven days a week

- 1 May - 31 August 8am to 4.30pm. CLOSED on Sundays

- 1 September - 31 March 8am to 4.30pm seven days a week

Cairns branch hours:

- 1 April - 30 April 8am to 4.30pm. CLOSED on Sundays

- 1 May - 31 October 8am to 4.30pm seven days a week

- 1 November - 31 March 8am to 4.30pm. CLOSED on Sundays

 

Transfer

Vehicles must be collected and returned to our branches (not airports). Transfers to and from the Star RV depot are not included in the rental price. It is the renter's responsibility to get to and from the branch

 

Rental Duration

The minimum rental for all vehicles is seven days.

A 10-day minimum rental period applies during the period of 15 December 2018 to 5 January

2019. During the Bathurst and Phillip Island Races (01 October 2018 to 20 October 2019) a 10-day minimum rental period applies from Brisbane, Sydney and Melbourne Branches only applies to the Pandora, Pegasus and Hercules motorhomes. Between 1 February 2019 to 12 February 2019, a minimum rental period of 10-days applies for all vehicles with shower and toilet that commence from Melbourne.

Minimum rental periods are subject to change during other peak periods.

 

Driver's License and Minimum Age

A current and full motor vehicle driver's license is required. If the driver's license is not in the English language then an international driver's license is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver's license must have been held for at least two years and be valid for the whole length of the rental. The original driver's license must be shown at time of pick-up when the driver is present.

Drivers must be 21 years of age or over.


Multiple Rentals

Consecutive Star RV Motorhome/Campervan rentals on standard rates can be combined to qualify for a long-term discount rate. Rentals in the United States of America, Australia and New Zealand on Star RV, Apollo, Cheapa Campa and Hippie Camper can be combined to obtain a long-term discount rate, providing travel is within a 3 month period.

If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period

conditions.

 

Vehicle Condition

Vehicles must be returned with the interior cleaned and holding tanks emptied.
The vehicles
exterior does not require cleaning unless it is difficult to ascertain the condition of the vehicle on return.
Fees will apply if the vehicle is not returned in the required condition.


Repairs

Although we run late model vehicles, it may happen that small repairs are required. Repairs up to $100 may be affected without authorisation and will be reimbursed unless the damage is caused by the renter. For amounts over $100, Star RV will need to be informed in advance. All vehicles are enrolled in the Austalian Automobile Association and 24hr emergency roadside assistance is available.

 

Holiday Disruption Coverage

Should the hirer's motorhome holiday be disrupted by a mechanical breakdown as defined below (which does not extend to accident or damages caused by the renter), for more than 12 working hours after reporting to Star RV, the renter will be reimbursed up to a maximum of the gross daily rental rate for each day affected until the problem is rectified. Failure of mechanical and accessories which includes living cabin air conditioner, water pump, shower/toilet, refrigerator, stove/grill must be assessed by a branch or authorised repairer. Reimbursement is only possible when Star RV has been contacted to rectify the problem and the hirer cooperates to do so. Failures notify Star RV acknowledges that the issues is of such a minor nature that the hirer makes no claim for loss of time in respect of their rental. Defects and repairs of Wi-Fi, travel devices, radio, TV, CD or DVD player, awning, cruise control, etc. are not considered mechanical breakdowns and are excluded from Holiday Disruption Coverage.

The following conditions results in the compromised performance of accessories and as such Star RV will not be held liable for financial compensation:

- Air conditioners in temperatures over 36 degrees Celsius

- Electric and Propox Gas heaters in temperatures under 4 degrees Celsius

- Freezing of water pumps in temperatures below 2 degrees Celsius

 

Infringements and Administration Fees

Star RV reserves the right to charge the renter for any speeding, toll way or parking fines not reported on return of the vehicle. In addition to these costs, Star RV reserves the right to charge for associated administration costs for processing the fines (irrespective of liability). An administration fee of $75 per fine will be applicable.

Change of Vehicle

Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.

 

Vehicle Category

Vehicles cannot be requested by make or model, only by vehicle category.

 

Vehicle Age Guarantee

All vehicles in the Star RV fleet are less then 12 month. This age is determined from the date the vehicle is first on fleet.

 

Voluntary Downgrade

Should the renter decide to take a lesser vehicle than booked they will not be entitled to any refund.

Limit of Liability
In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.

Travel Restrictions
Two Wheel Drive Vehicles cannot be driven on unsealed roads. The only exception is well maintained access roads less than 12 Kilometres long to recognised campgrounds.
Star RV Vehicles can be driven North of the Daintree River as long as written permission is obtained from Star RV prior to travel.
Vehicles are NOT permitted to travel to Tasmania, Fraser Island or Moreton Island.
The company reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period.

Important
We reserve the right to refuse any rental at our discretion.

Animals
Service dogs are permitted to travel in our vehicles with prior permission from Star RV. No other animals are permitted in our vehicles.

Smoking
Smoking is not allowed in our vehicles.

Travel Insurance
We strongly recommends that renters ensure they take out the highest level of Travel Insurance.

PROTECTION PACKAGE

Personal Injury
The Vehicle has third party insurance cover. It is likely that any other vehicle involved in an accident also has third party insurance cover. Depending on the circumstances of the accident, the renter may be entitled to claim for their personal injury against the third party insurance of the party responsible for the accident. The extent of such third party insurance varies in different States and Territories and Star RV strongly recommends that all assengers take out their own Personal Injury Travel Insurance.

If the renter is responsible for the accident the Vehicle's third party insurance should cover the renter for the liability except where the renter has committed a breach of the Vehicle's third party insurance, e.g. drink driving.

 

Property Damage
The Vehicle is insured for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The Liability applies in respect of each claim, not per rental. In addition to the Liability an administration fee of $75 will

be charged per claim. The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Star RV, not at the completion of the rental Period. Star RV reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.

 

Standard Liability

Star RV rental charge includes a Standard Liability of $7500 per event.

A Bond of $7,500 will be collected at the time of entering into the Rental Contract. Payment of this Bond is only accepted by credit card.
The $7,500 will be debited to the credit card account immediately.
An administration fee equal to the merchant surcharge applies.

The Standard Liability can be reduced by purchasing Liability Reduction Option (47$ per day) or by purchasing the Star Pack by adding $ AUD65 Gross per day:

 

Star Pack

The maximum amount payable per rental segment for the Star Pack is 50 days,
that's maximum $3250
The minimum amount payable per rental segment for Star Pack will be based on the minimum rental period applicable for your rental.

The Star Pack includes: GPS, Unlimited Windscreen and Tyres will be covered for accidental damage, undercarriage Damage,  3% Administration Fee/Taxes, Pre-purchased Gas Bottle, Camp Chairs and Table and Baby or Booster Seats (on request).

A Bond of $250 will be collected at the time of entering into the Rental Contract.
This Bond is payable to by an open signed credit card imprint with an authorisation obtained sufficient funds must be available) for $250.

 

Reduction Option (Included in the Star Pack) - AUS$47 per day (maximum AUD$2350):

Liability of NIL applies. Under this option one windscreen, two tyers and demurrage will be covered for accidental damage. Should these amounts exceed the cost to repair or replace the items will not be covered and will be the responsibility of the renter.
A Bond of $250 will be collected at the time of entering into the Rental Contract.
This Bond is payable to by an open signed credit card imprint with an authorisation obtained sufficient funds must be available) for $250.

 

Bond

For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.

Bond Roll Overs are permitted for multi hires only within the same brand and same country when the bond is banked.

 

Credit Cards

We only accept Visa, MasterCard, American Express and Diners Club. Visa and MasterCard will incur an additional 2% surcharge on any transaction. American Express and Diners Club will incur an additional 4.5% surcharge on any transaction.

 

Payment at Branches

For security reasons, Star RV will only accept credit card or debit card for rental charges paid on vehicle pick up or drop off. Cash payments will not be accepted at rental branches. The bond on the vehicle is only payable at pick-up by Credit Card or Debit Credit Card. The Bond cannot be paid with a pre-paid Credit Card.

 

Exchange Rate / Currency Variations

All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 21 working days depending on the renter's Financial Institution.

 

Full Responsibility

At all times the renter is responsible for:
Damage caused where the terms of Rental Contract have been breached.
* Damage caused by negligence.
* Damage caused to the Vehicle in any way by part or total water submersion or salt water.
* Damage caused due to a single vehicle roll over.
* Damage caused to the Vehicle by the renter'
s willful conduct.
* Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
* Damage or loss caused to any personal belongings.
* Damage caused due to use of incorrect or contaminated fuel.
* Damage to the awning, slide out or overhead of the Vehicle.
* Damage caused to tyres and windscreen except where the
Star Pack or Liability Reduction (VIP Cover) has been purchased

* Damage to the underbody of the Vehicle except where the Star Pack has been purchased.

 

 

Rates/Terms/Conditions

Are subject to change without notice.


Disclaimer

Illustrations and text in our website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by the rental company or modifications and/or upgrades to the vehicle design made by the manufacturer.

The information provided on this website is subject to change without notice.
Any claims or legal action in connection with the provision of our services to the client will be governed by the laws of Australia. Any claim or legal action against the suppliers is likely to be subject to the terms and conditions of our contract with them. 
 

Motorhome International is independent, not an agent for any particular car/motor-home rental company. Motorhome International arrange the rental between the client and the rental company. when you pick up the vehicle, you must sign a rental contract provided by the rental company and subject to local laws.

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