Cancellation Charges

Rentals require a deposit of 750 CAD$ (1500CAD$ for drivers 21 to 24 years)

The Security deposit on the RV is only payable at pick up by major credit card: Visa, Mastercard, American Express, Diners Club & Union Pay.

Cash payments will not be accepted at rental branches.

The deposit will be processed to that credit card at pick up and refunded to the same credit card upon the return of the vehicle in the same condition as it was received and not involved in any incident claims.

Any client that is involved in an incident will have their deposit held (to the maximum charge) for a minimum of 60 days until the incident claim is closed.

Claims that are less than the deposit amount will have the difference refunded to the client upon closing of the incident claim.

Payment at Branches

For security reasons, the rental company will only accept credit card or debit card for rental charges paid on RV pick up or drop off. Cash payments will not be accepted at rental branches.

Important!

Vehicles are supplied with a minimum quarter tank (¼) of fuel.

If client returns with less fuel than on departure, he/she will be charged for that amount of fuel. There is no refund if client returns with more fuel than on departure.
The rental company makes no representation as to fuel consumption.

As numerous conditions affect gas mileage (wind, hills, speed, driving habits, etc.), fuel consumption will vary according to the conditions. As a rough "rule of thumb", you could budget about 25 liters/100 kilometers

INSURANCE
All vehicles are insured with $5-million public liability and property damage. 
A deposit of $750 to $1500 is required on a major credit card for the collision and comprehensive Insurance deductibles as outlined below. The deposit is refundable upon the return of the vehicle in the same condition as it was received and not involved in any incident claims.
Any guest that is involved in an incident will have their deposit held (to the maximum charge listed below) for a minimum of 60 days until the incident claim is closed. Claims that are less than the deposit amount will have the difference refunded to the Guest upon closing of the incident claim.
The guest is responsible for the maximum charge detailed below where expenses include, but are not limited to: towing, storage fees, damage to the rental company Including vehicle, damage to third party property, injury claims, insurance adjuster fees, legal fees.
In addition, a $100 administration fee will apply to every accident. 
The insurance does not cover liability for loss of personal property, nor does it cover costs for accommodation, transportation or replacement of vehicle if the vehicle is stolen or should an incident occur that makes the rented vehicle inoperable. In these situations and, depending on availability, a new, signed, rental agreement must be in place before a replacement vehicle is provided. Incidents must be reported within 24 hours and be accompanied by a written accident report and police report or file number.

The guest is responsible for the following maximum charges per accident:
* Two-vehicle accident on a signed and numbered road, fire, theft or vandalism (with police and accident report): $750.00 ($1,500.00 for drivers 21-24 yrs old) 
* Windshield / glass: $500.00
* Off Road (e.g. campsites, parking lots, driveways. gas stations etc.: $1,500.00 for all drivers
* Single Vehicle Incident (Any damage caused by contact with any stationary object (eg: parked vehicle, walls, trees, bridges, etc) anywhere (0n or off-road, private or public property): $1,500.00 for all drivers
* Vehicle Damage - cause unknown (including hit and run by unknown third party): $1,500.00 for all drivers
* Acts of Nature (Natural disasters including, but not limited to, hail, floods, lightning): $1,500.00 for all drivers
* Interior damage (not caused by two-vehicle accident on a numbered road): $750.00 ($1,250.00 for drivers 21-24 yrs old)
* Collision with animals: $750.00 ($1,250.00 for drivers 21-24 yrs old)
* Tire damage (does not include tow charges): $1,000 per tire for all drivers
* Driving in the United States without prior permission: All costs
* Undercarriage damage (not caused by two vehicle accident on a numbered road):  All costs
* Wrong Fuel: 8500$ will be charged at drop off. The difference in actual costs will be charged or refunded as applicable: All costs  
* No written accident report & police file number (or station notification within 24 hours of accident): All costs
* Committing Hit and Run: All costs 
* Underground parking and drive through damage: All costs 
* Incidents while driving in unauthorized areas or in the USA without prior authorization: All costs
* Incidents caused while the vehicle is driven by an impaired or unauthorized driver: All costs
* Damages incurred during an illegal act(s) and/or willful damage: All costs

Please note the following conditions:
Unauthorized Areas
Unauthorized Areas include northern surcharge areas, the USA, and any restricted geographic areas which CanaDream Inc. may determine at any time. Without prior permission to drive the vehicle in these areas, there is no insurance coverage; the guest is responsible for all damages, related expenses and costs; the guest is subject to a $900 penalty.
CanaDream reserves the right to restrict access to specific geographic areas at any time. These restrictions may be applied at the time of pick up. The guest assumes all responsibility for any expense or loss of time while travelling in restricted geographic areas.

Customers who travel to restricted areas without permission will be subject

to a $900 penalty and will void all insurance coverage. The rental company reserves the right to restrict driving access at anytime. These restrictions may be applied at the time of pick up.