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Conditions

 

CANADA-3  Terms & Conditions

 

Rental Day

Rental charges are based on rates in effect at pick-up day.

 

Minimum Rental Periods

Minimum of 7 days rental.

For one way rentals the company can decide on longer minimum.

 

Reservations / Payments
500 CAD$ down payment
 is taken with clients credit card Visa or Master Card,
after booking is confirmed. 

Full payment is required 60 days prior to departure.

For booking made less than 60 days prior departure a full payment is required

immediately after booking confirmation is made.

All renters must possess a valid credit card Visa or Mastercard.

Items must pre-paid upon reservation: Tax, Extra km Packages, One way Fee,

Silver Pack, Gold pack.

 

The booking is for vehicle category not to a specific vehicle / model

Motor home photos, drawings and floor plans provided are examples only.
Sleeping capacities do not mean like number of adults or full-size teenagers
can be accommodated comfortably. The features, bed sizes and amenities
listed are representative and may be changed, added to or deleted without notice.
Specific floor plans or models will vary within a category and cannot be reserved or guaranteed.

Motor home lengths will vary within each size category.
Specific floor plans, models or lengths cannot be reserved or guaranteed.

Note: All rentals are subject to the terms and conditions of the rental contract

signed at the depot at the time of vehicle pick up.

Cancellation Policy
In any case of cancelation one way rental a 300 CAD$ + tax will be collected additional to the cancelation fee.
60 days or more prior to pick up day - 15% of total cost, minimum 500 CAD$
59 - 39 days prior to pick up day -35% of total cost, minimum 900 CAD$
38 - 19 days prior to pick up day - 85% of total cost, minimum 1400 CAD$
18 days or less prior to pick up day / or no shows - 100% of the rental charges
Customers who fail to arrive on pick-up day or decline vehicle at pick-up for whatever reason are considered as a departure day cancellation (no show) and will be charged 100% of the rental charges.
For long term rentals more than 40 nights or group booking- other cancellation charges apply.
Please note: Taxes are applicable to all change and cancellation charges.

Cancellation fees calculated of total rental cost without any discounts if any applied.
If a bookings travel dates are amended to a lower season rates or less number of days, the cancellation fee for the original booking will apply.

The rental company shall assume no liability whatsoever in the event a booking is cancelled, rescheduled, changed, postponed or interrupted due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of the rental impracticable, illegal or impossible.

Cancellation notice must be in writing and during working hours 9am-16 pm Europe time.

Group Booking

Reservations of 4 or more vehicles travelling together are considered a group booking and have different cancelation charges.

For groups with more than 20 participants special coach transfer arrangements may have to be made. Cost of the coach transfer will be at the booking agent's expense.

 

Amendments - Reservation changes

Any amendment to the booking arrangements, either travel dates, duration or

vehicle size will require a service fee of CAD $75 plus tax.
This refers only to MINOR changes like adding items, or changing the pick up or 

drop off date in 1-2 days. Major changes like: changing dates, changing model, changing location, changing client's name would be concidered as cancellation

of the booking and will cause cancellation fees.

In the event of a date change, the new travel dates must fall within the same

calendar year. Moving the rental date to the following calendar year will be treated

as a cancellation and will be subject to fees.

The cancellation fee applied will be based on the originally requested travel dates.

Changes may be made to a reservation confirmed to the Hirer, as long as the

Rental Firm has alternative capacity and the alternative booking corresponds in amount to the first.

 

Client/Driver Requirements

Renter (contract signer) must be at least 25 years of age and in possession of

valid identification (Driver's license, passport, etc.).

Additional drivers must be present at pick up of the rental vehicle and sign the

rental agreement.

There is no charge for additional drivers.

Authorized drivers must be at least 25 years of age with a valid driver's license and identification, and be listed on the rental agreement. There is no maximum age limit.

The international driving permit (IDP) is a special license which allows motorists to drive internationally, when accompanied by a valid driver's license from their country.
Fraserway does not require an IDP, but recommends renters having one in case

they get stopped by the police.
A major credit card (no ATM/debit cards or prepaid credit cards) with available credit is required for the Security Deposit and all charges paid at the counter.

The credit card must be issued to the signer or co-signer of the contract.

 

Security Deposit

Clients are required to leave a CA$750 security deposit at the time of departure.

This also applies to rentals wich include CDW. The deposit must be guaranteed

by a credit card with sufficient credit balance to cover this amount (major credit

cards only Visa, Mastercard or American Express.

ATM, debit cards, preload cards are not accepted
cash rentals are not allowed.

The security deposit guarantee is valid only for the duration of the rental contract and will not appear on the client's credit card statement; therefore, it will not necessitate a
"refund". The security deposit capture is automatically released upon completion of the return contract provided that the rental vehicle is returned clean inside, undamaged and on time. In cases where the CDR Agreement is not purchased, Fraserway reserves the right to block the full amount of the deductible ($7500) on the customer's credit card.

 

Rental Stations - Hours of Operation
Vancouver, Calgary, Edmonton, Whitehorse, Toronto, Halifax

* Monday to Friday -8:30 AM till 17:00 PM

* Saturday -8:30 AM till 16:00 PM

* Saturdays between November 1st -March 31st on request only


Sunday Pick Up/Drop off

Vancouver depot will be open on Sundays from May 28th -September 24th 2018.

Whitehorse depot will be open on Sundays from June 1st -September 30th 2018

 

First Night Accommodation

We strongly recommend that clients spend their first night in Canada in a hotel.

No refunds are given for self-transfer.

No transfers are provided for same day flight arrivals.

 

All Rentals offices are closed on the following statutory holidays in 2018:

New Year's Day January 01

Family Day February 12 (British Columbia)

Family Day February 19 (Ontario and Alberta)

Good Friday March 30

Victoria Day May 21

Canada Day July 01 and July 02 

Natal Day August 06 (Nova Scotia)

Civic Holiday August 06 (British Columbia)

Labour Day September 03

Thanksgiving October 08

Remembrance Day November 11

Christmas Day December 25

Boxing Day December 26

Pick Up Procedure
Pick up time
:
Monday to Saturday between 08:30 and 15:00
on Sundays in selected locations until 13:00

Transfers are available until 13:00

Depots are closed on Saturdays, 01 November -31 March but will open on request.
Late departure: No refund if client picks up later than the booked day of departure.

Important!

Before signing the contract please check the vehicle from the inside and outside

and make sure there are no damages or broken parts. If there is some damage,

have it noted to the rental agent in writing.

Make sure you have all the items you paid for, and that nothing is missing.

Before the departure make sure you know how to operate all the motorhome

systems, mechanicals and electrical: refrigerator, heating, air condition, water etc.

If it's not clear, you may ask for explanations.

Please ask for a map or directions to nearby campground and supermarkets for

you to stock up on food and bottled water.

 

Drop Off  Procedure

Return time:
Monday to Saturday (and Sunday for Vancouver location), Between 08:30 and 12:00 noon, inspection ready.

Sufficient time should be allowed for packing suitcases and cleaning vehicles.

Rental extensions (late returns) must have prior approval from the company.

A penalty will be charged for overdue vehicles without prior authorization from rental station.

Early returns:
No refunds given for rentals returned prior to the arranged drop off date

Return Day
Since the clients need time for vehicle return and transfer to the airport, no morning or early afternoon flights should be scheduled.

 

Late Return / Early Return

Day of departure: No refund if client picks up later than the booked day of departure.

Early returns: No refunds given for rentals returned prior to the arranged drop off date

 

 

Airport Transfers
The rental company offers free transfers to/from international airports, hotels in the vicinity of the airports, as well as hotels downtown.

Note: No transfers provided after 1:00 p.m.

Customers must contact the rental location to arrange a shuttle transfer in advance (ideally 1 to 2 days prior to departure). Seating on our shuttle buses will be scheduled on a first come first serve basis. To schedule a pick up customers must contact the pick up depot location.  
Vancouver Calgary Edmonton Toronto Halifax Whitehorse
DownTown
Hotels
YES* YES* YES NO YES*** YES
Airport
Hotels
YES YES YES YES YES YES
Airport YES YES YES YES YES YES
Ferry Terminal NO NO N/A NO NO NO
Cruise
Terminal
YES** NO N/A  NO NO NO

 
  * Selected Vancouver hotels only
     please refer to Fraserway RV pick up information for full list.

 ** Please note we provide transfers from the Canada Place Cruise terminal only.  
     Customers who arrive at Ballantyne Pier must make their own way to

     Canada Place.

*** Selected Halifax hotels only

      please refer to Fraserway RV pick up information for full list.

**** Selected Calgary hotels only

      please refer to Fraserway RV pick up information for full list.

Luggage Storage

Soft-side/collapsible luggage is recommended on camping vacations.

The Rental Depot offers free storage of luggage at owner's risk, but of course

not in a one-way journey! 

 

Safety Nets
Safety nets have been added to the over-cab beds in our C-Medium and C-Large Motorhomes.

INSURANCE & CDR CHARGES

 

1. LIABILITY COVERAGE

The company maintains liability coverage on all it's rental vehicles to a maximum of CAD$5,000,000 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by The company have been followed. Premiums for this basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance with a deductible of CA$7,500 per occurrence. All coverage and waivers are subject to the express items of this rental contract and of the applicable motor vehicle insurance contract. All insurance coverage is null and void is the terms of the rental agreement are breached.

 

2. CDR - COLLISION DEDUCTIBLE REDUCER - Charge applies
Minimum charge of $175 (7 days) will apply regardless of rental duration

Not available for rentals originating in Whitehorse between 01 November and 31 March

A collision damage reducer is available and provides the following benefits:

Coverage

1. Optional CDR Reduces the renter's responsibility for collision damages from CA$7,500 to CA$750 per occurrence.

Exceptions are listed under clause #4 below.

2. CDR will guarantee the renter a replacement vehicle when the renter's vehicle becomes inoperable due to damage, even if the renter is at fault (unless the damage is a direct result of negligence, misuse or violation of restrictions). The replacement vehicle will be delivered to a location agreed upon by FRASERWAY and the renter and will be dispatched within 24 hours from the time the renter notifies FRASERWAY that the renter's vehicle has become inoperable. Delivery will be limited to a province/state, which borders the province in which the renter took delivery of the renter's vehicle.

Fraserway is not obliged to deliver Van Conversions, C-Large, C-XLarge, MH27-SW or A-Luxury motorhomes to the Yukon, Northwest Territories, Nunavut, Newfoundland, Labrador or Alaska. Any expenses for accommodation, food, etc.

are the renter's responsibility, if damage is the renter's fault.

3. Damages and deductibles are subject to applicable taxes.

4. In case the CDR is not purchased, Fraserway reserves the right to block the full amount of the deductible on the renter's credit card (VISA, MC or AMEX).

5. The following damages are covered under the CDR Reduction agreement with

a deductible of $750 - per occurrence (see exceptions under clause #4 below):

* Motor vehicle accidents / Collision (including roof and underbody)

* Hit and Run / Vandalism / Vehicle theft / Fire

* Damage due to break ins

* Tire damages

* Windshield damage

* General glass damage

* Impact with an animal

* Damages caused by back-up manoeuvres

* Damages caused as a result of a natural disaster (hail, floods, storms)

* Damages to the interior of the vehicle

* Replacement cost for lost keys or keys locked inside the vehicle

 

 

3. CDW - COLLISION DEDUCTIBLE REDUCER PLUS - charge applies
(Minimum charge of $84 will apply regardless of rental duration - in addition to CDR cost)

Not available for rentals originating in Whitehorse between 01 November and 31 March

CDW reduces the renter's responsibility for damages covered by the CDR agreement from CAD $750 to zero. This agreement is only available in combination with the CDR agreement. The following damages are covered under CDW with $0 (ZERO) deductible.

Exceptions are listed under clause #4 below.

* Motor vehicle accidents / Collision (including roof and underbody)

* Hit and Run / Vandalism / Vehicle theft / Fire

* Damage due to break ins

* Tire damages

* Windshield damage

* General glass damage

* Impact with an animal

* Damages caused by back-up manoeuvres

* Damages caused as a result of a natural disaster (hail, floods, storms)

* Damages to the interior of the vehicle

* Replacement cost for lost keys or keys locked inside the vehicle

 

4. EXCEPTIONS TO ALL COVERAGE

Al coverage agreements including CDR and CDW are null and void in the event of the following occurences:

* Damage was caused as a result of negligence / willful damage

* Damages caused as a result of people using the vehicle without permission (not registered

on the rental agreement
* Failure to maintain proper fluid levels
* Damages caused by using the wrong fuel or wrong fluids
* Failure to maintain proper tire pressure
* Damage due to misuse of the brakes (overheating) and/or transmission
* Damage due to violation of restricted travel areas (see below)
* Damages caused by ignoring height restrictions and other road signs
* Driving under the influence of alcohol, drugs and/or other substances
* Damages caused as a result of driving on ice roads
* Damages caused as a result of the use of snow chains

* Result of vehicle malfunction or damage consequent of deliberate and/or willful damage caused by an undetermined person or persons, and in accordance with the Rental Agreement singed by the renter.

 

Charges for towing or recovery of a vehicle not arranged through Roadside Assistance (Ford / Dodge / Chevrolet) are not covered by CDR or CDW insurance unless the renter can prove that contact with Ford / Dodge / Chevrolet was established and service was declined.

Theft, loss or damage of personal property and personal injuries are not insured.

5. SECURITY DEPOSIT

A damage deposit equal to the amount of the insurance deductible ($7500 or $750) is required at the time of departure, authorising the amount on a major credit card (Visa, Mastercard or American Express). This also applies to rentals which include CDW.

In the event of an accident Fraserway will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies Fraserway that the renter is not at fault, Fraserway agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.

6. EXCHANGE RATE VARIATIONS
Fraserway cannot be held responsible for exchange rate variations while a security deposit is being held.

 

7. INSURANCE COVERAGE THROUGH A THIRD PARTY

If the renter is covered for damages through a third party insurer, he/she agrees to pay the company for all damages upon return. It is the renter's responsibility to re-claim the amount from his/her third party insurer. The rental company will not claim the amount on the customer's behalf. It is the renter's responsibility to examine his/her own policy to ensure that all damages are covered.

 

Reporting of Damages / Accidents

Any damages and/or injuries involving a third party (vehicle, person and/or property) must be reported to the police immediately. All damages must be reported to the company as soon as possible.

 

Travel Restrictions

* Travel into Mexico is prohibited

* Travel in Death Valley, California, is prohibited between June 1 and August 31;

* Non-public roads and off-road driving is prohibited at all times;

* The company does not allow the vehicle to be left unattended by renter in the city

  of Montreal, Quebec, Ottawa and New York. Failure to do so will void the insurance coverage and make the renter liable in case of theft and/or damages.

* Travel to Newfoundland and Labrador is not recommended with C-XLarge or

   A Luxury motorhomes.

 

Restrictions are in place for the following Northern Roads:

Yukon:

* Canol Road, North of Ross River -no insurance coverage

* Aishihik Lake Road - no insurance coverage

* Road between Dease Lake and Telegraph Creek - allowed with 4x4 trucks only

Alaska:

* Dalton Highway (Hwy 11), between Coldfoot and Prudhoe Bay

(allowed with 4x4 trucks only between June 15th and September 15th)

* McCarthy Road, between Chitina and McCarthy - no insurance coverage

 

Northern Travel

Travelling to the Yukon, NWT, Nunavut or Alaska (U.S.) is permitted when disclosed in advance. The rental company will not deliver Van Conversions, C-Large, C-XLarge, MH27-SW, A-Luxury or Adventurer4 motorhomes to the Yukon, Northwest Territories, Nunavut , Labrador, Newfoundland or Alaska in case of accidents / breakdowns.
The rental company do not recommend travel to these areas with C-XLarge, A-Luxury or MH27SW motorhomes.

The rental company reserves the right to limit travel on any roads or road sections based on changing conditions. Terms regarding vehicle replacement in case of breakdowns or accidents which are outlined in our insurance conditions do not apply to the above mentioned roads.

 

Cleaning of Vehicles

All vehicles must be clean inside when returned. This includes kitchen, bathroom and living areas. A charge of $50 per hour for cleaning will be applied for those vehicles returned in an unsatisfactory state. Vehicle holding tanks requiring dumping by the company staff will result in a $35 service charge. Outside washing is not required, unless the check-in procedure cannot be performed due to dirt on the vehicle. We recommend that "Northern Travellers" wash the vehicle prior to returning it to the rental station to avoid potential delays upon check-in.

Fuel
The vehicles are provided to the renter with a full tank of gasoline (or diesel).
The vehicle has to be returned with a full tank of fuel. If the renter does not refuel,
the renter agrees to pay for having the vehicle refueled at a rate of $3.00 per litre.
Fuel costs are client's responsibility.
No claims are accepted as to fuel consumption.
No claims are accepted as to fuel consumption if client is upgraded to a larger unit.
Fuel consumption will vary according to where and how a vehicle is driven
.

Large Events

The use of rental units for any large outdoor event may be subject to an additional deposit or surcharge. Vehicles for festivals and events must be explicitly requested

at time of reservation.
For the Burning Man Festival a $1,500 + tax surcharge will apply.
Failing to request at time of booking and travel without permission will result in a penalty of double the surcharge, void of all insurance coverage and responsibility

for all costs involved (including, but not limited to, damage and cleaning).

 

Lost Items

The rental company is not responsible for items left in the motor home after client's return and reserves the right to donate or dispose of them as it sees fit. Left items cannot be mailed to client.

 

Maintenance and Use Responsibility

Client is responsible for routine maintenance while traveling (coolant, oil, tire pressure), as well as immediately reporting mechanical failures. Clients may be held responsible for mechanical damage due to negligence in operation and /or in performing normal maintenance. Tools for vehicle repair are not provided since clients are not authorized to make repairs.

 

Redistribution

If the renter returns the vehicle to any location other than the location indicated on the rental contract, the renter agrees to pay regular rates plus applicable redistribution charge or towing charge.

 

Refunds / Repairs

All replacement parts or repairs in excess of CA$50 require prior authorisation from the company. Please note that refunds can only be made upon presentation of a proper receipt. Malfunctions of the air-conditioning systems, microwave ovens, radios and cruise controls are not considered breakdowns and no compensation for inconvenience will be given however if repairs on such appliances are done on the road by a customer, the repair cost will be refunded.

 

Replacement vehicle

The rental company guarantees the renter a replacement vehicle when the renter's vehicle becomes un-driveable due to damage, even if the renter is at fault (unless the damage is a direct result of negligence, misuse or violation of restrictions), provided the client has purchased CDR coverage (see Insurances and other charges.).

The replacement vehicle will be delivered to a location agreed upon by the rental company and the renter and will be dispatched within 24 hours from the time the renter notifies the rental company  that the renter's vehicle has become un-driveable. Delivery will be limited to a province/state, which borders the province in which the renter took delivery of the renter's vehicle. The rental company is not obliged to deliver Van Conversions, C-Large, C-XLarge, Adventurer 4, MH27-SW or motorhomes to the Yukon, Northwest Territories, Nunavut and Alaska. Any expenses for accommodation, food, etc. are the renter's responsibility, if damage is the renter's fault.

 

Substitutions

We make every effort to ensure that the vehicle reserved will be available. However, if due to unavoidable circumstances the reserved vehicle is not available, The company reserves the right to substitute that vehicle with a vehicle of equal or greater value. Subsequent expenses (additional, ferry costs, gasoline, etc) are the sole responsibility of the renter.

NOTE: In the event that the customer decides that the reserved vehicle model is too large, The rental company may offer a smaller vehicle if available. The rental company will not charge for the vehicle exchange however no refunds will be given for the price difference between the two categories.

 

Traffic Violations, Parking Fines and Toll Charges

The renter of the vehicle is fully responsible for all toll charges and any fines or other consequences resulting from violation of traffic regulations, parking orders or prohibitions, or any other laws or regulations, during the rental. As a courtesy, The company will ensure that tickets and fines are paid in timely fashion if the renter provides the ticket and payment. For any tickets, fines or tolls that are processed after completion of the rental agreement, The company reserves the right to charge an administration fee of up to $25.00 in addition to the amount of the charges and/or fine and associated costs. All fees will be charged to the renter's credit card and the renter will be notified by e-mail or mail. Customers are encouraged to inform the company of any potential toll charges or fines upon drop off to avoid the administration fee.

 

Trucks and Campers

The camper may not be removed from the truck at any time. Insurance coverage is void for all damages incurred as a result of removing the camper from the truck.


Pets

On request only. A charge of $100.00 will apply.

 

Smoking

Smoking is not allowed in any of our vehicles. The company reserves the right to charge an additional cleaning fee of $250 if a vehicle returns smelling of smoke.

 

What to do incase of an accident

* Make sure that any involved parties are ok. Any injuries should be taken care of ASAP.

* Call the police and/or ambulance (if necessary), dial 911, and then inform the company.
* Exchange information with the affected parties.
* Try to record everything on the scene using the accident report from your binder. 

* Your notes should include name, address, phone number, insurance company, policy number, driver license number and license plate number for the driver and the owner of each vehicle. If the driver's name is different from the name of the insured, establish what the relationship is and take down the name and address for each individual. Also include a written description of each vehicle, including year, make, model and color -and the exact location of the collision and how it happened, and ideally the names and badge numbers of all emergency personnel.

* Take pictures if possible. Use your camera to document the damage to all the vehicles. Keep in mind that you want your photos to show the overall context of the accident. If there were  witnesses, try to get their contact information; they may be able to help you if the other drivers dispute your version of what happened.

* File an accident report with the police, and report the claim to your own credit card company or insurance company.

 

Vehicle Recovery / Towing

If you find yourself in a situation where the rental vehicle is stuck in mud, snow or in a ditch, please note that Roadside Assistance may partly or fully cover the cost of recovering and / or towing the vehicle. Costs for arranging a tow truck directly with a towing company can be enormous.

Any charges for towing or recovery of a vehicle not arranged through Roadside Assistance (Ford / Dodge / Chevrolet) are not covered by CDR or CDW  insurance unless the renter can provide that contact with Ford / Dodge / Chevrolet was established and service was declined.

 

Vehicle Breakdown and Appliances failure

The motorhomes are well maintained and kept in very good technical condition, however a technical problem may appear.

In the unlikely event of an accident or breakdown we would like to ask you to do the following:

Engine related problems:

* For minor issues, e.g. keys locked inside the vehicle or an empty engine battery, call (Ford, GMC or Dodge) Roadside

Assistance. They will send a contractor who will be able to unlock or jump start the vehicle for you.

* In case of an engine failure, contact Fraserway first. Depending on your location and the time of the breakdown, we will decide whether the vehicle should be towed to a dealer for repair or if we will send a replacement vehicle before towing

the broken down vehicle.

Coach related problems:

*If you encounter any problems with the coach itself, e.g. problems with the fridge, furnace, stove, air conditioner, water

supply, waste water tanks etc. please contact either your nearest Fraserway location during office hours, or call the toll free emergency number after hours.

Flat Tyres:

*Roadside assistance unfortunately does not always offer to replace a damaged tyre, they mightonly offer to tow the vehicle to the closest dealer. If this is the case, please contact your nearest Fraserway location during office hours or call the toll free emergency number after hours, as we are often able to arrange a service call trough a Tyre company directly. You can

also call the KalTire emergency line.

Emergency Phone numbers:

Before calling Roadside Assistance or Fraserway, please have the Fraserway contract and odometer reading at hand.

*Roadside Assistance (Ford, Dodge, Chevrolet) - For everything related to engine problems, towing, vehicle recovery, flat tyres and lockout service.

*Fraserway RV stations - For all breakdowns and on-road problems during business hours

*Fraserway Breakdown Assistance - For all vehicle related emergencies which require immediate assistance after business hours.

*KalTire 24-hour Emergency Road Service - For Tyre related problems after business hours (only if roadside assistance declines service).

When calling Roadside Assistance:

1. You will first be asked to provide the vehicle's VIN number (Vehicle Identification Number). The VIN number can be found either on your contract, on the vehicle registration papers or on the dash-board of your vehicle close to the windshield (driver side).

2. You will be asked to provide the odometer reading of your vehicle

3. You will be asked to provide the exact location of your vehicle, street name, crossroad; provide as many details as possible.

4. It will be important that you mention to them that you are driving a motorhome. If you are renting a truck-camper, make sure you mention that there is a camper loaded onto the truck. The approximate length of the vehicle may also be important.

5. You will be asked to leave a contact number. If you have no access to a public phone and no cell phone reception, it is especially important that you describe as clearly as possible where the vehicle is located.

6. Roadside Assistance will then send a tow truck to your location as soon as possible. In remote locations this may take up to a few hours, however Roadside Assistance will usually provide you with an Estimated Time of Arrival.

7. Notify Fraserway; depending on the nature of the problem it will be decided whether a replacement vehicle will be dispatched or not.

Disclaimer
All reservations are confirmed according to vehicle category and not according to vehicle model. Illustrations and text in our website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by the rental company or modifications and/or upgrades to the vehicle design made by the manufacturer.

Motorhome International is independent, not an agent for any particular car/motor-home rental company. Motorhome International arrange the rental between the client and the rental company. when you pick up the vehicle, you must sign a rental contract provided by the rental company and subject to local laws.

 

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