New Zealand 7 - Terms And Conditions
valid till 31 March 2017
Vehicles cannot be requested by make or model, only by vehicle category.
Minimum Rental Days
Minimum rental period is 5 days.
Minimum rental period 10 days for "one way" rentals from North Island to South Island if the rental is between October through March.
Minimum rental period 10 days for hires between 23rd December -10th January.
Minimum rental period is subject to change during peak periods.
Rental days are calculated on a calendar day basis. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the vehicle is return is counted as the final day of the rental.
When a rental moves from one rate season into the next, the calculation is based on both rates.
Reservations and Payments
All reservations are confirmed according to vehicle category and not according to vehicle model.
250 NZ$ down payment is due after confirmation (charged in USD$)
Rest of payment of the total hire charge for the reserved period is to be paid up to 35 days prior to pick up in US$. Exchange rates according: www.oanda.com
Credit card accepted: Visa or MasterCard.
Extra items will be paid by the client at the pick up location.
All Inclusive Package - must be pre-paid 35 days prior to pick up.
If cancelled 25 days or more prior to pick up. 5% of Total (minimum 250$ NZ)
If cancelled 24 to 9 days prior to pick up - 20% of Total Rental
If cancelled less than 8-2 days prior to pick up - 50% of Total Rental
If cancelled less than 2 days before pick up or no-show - 100% of Total Rental
There is no refund for late pick up or early return of vehicle.
In any case of cancellation, a handling fee of 100$ will be charged in addition to the cancellation fee.
Cancellation notice must be in writing and during office working hours 9am-16 pm Europe time.
after the reservation has been confirmed, a charge of 50$ handling fee will be applied per any change. Changes must be first approved by the rental company.
Different rates may apply based on the amendment made.
If an amendment is made to the rental dates within 14 days of collection, no refund will be made if the length of hire is shortened.
Change of Drop off Destination
if the customer wishes to change the drop-off destination after the Rental has commenced, they must first obtain authorization from Reservations. Subject to the change being approved, an additional charge of up to NZ$750 will apply.
If the Customer wishes to extend the rental whilst on hire, they must first obtain authorization from Reservations (call 0800 651 080). This is subject to availability. The extra cost of an extended rental must be paid by credit card on confirmation of the rental extension. The rate charged may not reflect the original rate.
Failure to obtain an authorization for a rental extension will result in a late fee of NZ$150 per day in addition to the daily rental rate (plus including Liability Reduction Option charges) for each day until the Vehicle is returned. The daily rental rate charged will be based on standard rental rates per Vehicle for the rental period.
Change of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, the rental company reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.
Voluntary Down grade
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.
A full resident country driver's license is to be presented at the time of rental.
If the license is not in English format, an international driver's license is also required.
Drivers must be 21 years of age or over with the exception of the hired vehicles being the Jackpot or the Double Down which requires drivers to be 18 years of age or over.
All children aged under seven years must travel in an approved child restraint
Baby seats are suitable for children up to aprox. 3 years of age, up to 18 kg
Booster seats are suitable for a child between 3 and 7 years of age, 15-36 kg
VEHICLE LIABILITY AND LIABILITY REDUCTION OPTION
The Customer understands that:
(a) the Vehicle is insured for third party vehicle and property damage;
(b) the Customer will have to pay for the first NZ$3,500 for the Jackpot and Double Down and NZ$5,000 for all other campervans of the cost of any Damage incurred whilst the Vehicle is in the Customerís possession (or the total costs of Damage, see exclusions);
(c) the Customerís liability for Damage may be reduced by taking out the Liability Reduction Option or the Inclusive package.
The Customer will be responsible for the total cost of any Damage, and the Liability Reduction Option (if taken) will be void, if;
(a) the Customer breaches any of the terms of this Agreement, and that breach is the cause of or contributes to the relevant damage; or
(b) the Damage is covered by any of the exclusions below.
If the Liability Reduction Option is not taken, the Customer must pay the Liability Deposit to cover the first NZ$3,500 for the Jackpot and Double Down and NZ$5,000 for all other campervans of the cost of any Damage. The Customer must provide a valid credit card to pay the Liability Deposit and the amount will be debited to the Customerís credit card upon the day of Vehicle collection. The Liability Deposit is fully refundable, including the credit card surcharge, if the card used to provide the Liability Deposit is a Visa or MasterCard credit card, provided the Vehicle is returned undamaged. Refund of the Liability Deposit is not a waiver by Mighty of the Customerís liability under this Agreement, and Mighty retains the right to recover monies for Damage notwithstanding the return or refund of the Liability Deposit.
At the commencement of the Rental Period, the Customer has the option to take out the Liability Reduction Option, which incurs an additional charge per day. If the Liability Reduction Option is taken, the Customer will not have to pay a Liability Deposit and will not be responsible for the cost of any Damage. This cover includes unlimited tyre and windscreen cover for accidental Damage. However, the Liability Reduction Option does not provide cover for the costs of any Damage attributable to a single Vehicle rollover. Customers who have purchased The Bundle (in conjunction with the Liability Reduction Option) or the Mighty Inclusive Pack will have the cost of Damage attributable to a single Vehicle rollover covered, provided that the Customer has not otherwise breached this Agreement in relation to the rollover.
If the Customer does not take out the Liability Reduction Option then, where the Customer is at fault, the Customer is responsible for the cost of the Damage (up to NZ$3,500 for the Jackpot and Double Down and NZ$5,000 for all other campervans) at the time the accident report is completed, not at the completion of the Rental Period. An amount equal to the cost of the Damage will be deducted from the Liability Deposit (which would otherwise be refundable). Upon written request, Mighty will provide the Customer with an itemized bill of any amounts deducted from the Liability Deposit.
The Customerís liability for the first NZ$3,500 for the Jackpot and Double Down and NZ$5,000 for all other campervans of the cost of any Damage applies in respect of each claim, not each rental.
Damage includes any and all damage to third party property, and any and all damage to the rented Vehicle including windscreens, tyres, towing and recovery costs, theft, fire, break in or vandalism. The costs of any damage will include the costs of repairing the damage, and the cost of the daily rental rate for the period the vehicle is being repaired. In addition to the costs associated with the damage, a processing fee of NZ$60 and associated damage assessment fees will be applicable per claim.
Liability Reduction Option
Liability reduced to Nil (ZERO) By Paying: NZ$29 per day (max NZ$1450) for the Jackpot & Double Down or NZ$39 per day (max NZ$1950) for all other models.
When the Liability Reduction Option has been purchased, the hirer will have no liability at all with the exception of the Ďexclusionsí. This cover includes unlimited tyre and windscreen cover for accidental damage.
WE STRONGLY RECOMMEND OUR CUSTOMERS TO TAKE THE INCLUSIVE PACKAGE WITH ADDITIONAL PROTECTION COVERAGE FOR TRAVEL WITH PEACE OF MIND.
The Customer acknowledges that the Liability Reduction Option will not apply, and that they are responsible for all costs arising out of, or incurred in connection with:
(a) Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the Vehicle) or driving under the influence of alcohol or drugs, or negligence;
(b) Any loss or damage to personal belongings or property of the Customer (or any person or entity related to the Customer);
(c) Any Damage where the Customer is deemed by local authorities to have been careless, negligent or willful in failing to abide by the local road rules;
(d) retrieving or recovering a Vehicle, which may include, but is not limited to a Vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in any way and/or has been abandoned; in each case in circumstances within the control of the Customer;
(e) Replacing keys, which have been lost or stolen, or retrieving keys which have been locked in the Vehicle;
(f) Any overhead or underbody damage to the Vehicle, except where the Liability Reduction Option is taken;
(g) Any single Vehicle rollover except where The Bundle (in conjunction with the Liability Reduction Option) or the Mighty Inclusive Pack has been purchased;
(h) Damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual;
(i) Damage caused by drivers not identified on the rental agreement and/or drivers that have a license that has been cancelled or suspended and/or drivers who have a license that is classified as a learner or probationary license;
(j) Any Damage caused to the vehicle due to the use of snow chains; and
(k) Any Damage associated with the incorrect use of fuel (fuel being diesel or petrol), which includes Bio-Diesel which should not be used, or water or other contamination of fuel.
If the Liability Reduction Option is not taken, the Customer must pay the Liability Deposit to cover the first NZ$3,500 for the Jackpot and Double Down and NZ$5,000 for all other campervans of the cost of any Damage (subject to exlusions). The Customer must provide a valid credit card to pay the Liability Deposit and the amount will be debited to the Customerís credit card upon the day of Vehicle collection. The Liability Deposit is fully refundable, including the credit card surcharge, if the card used to provide the Liability Deposit is a Visa or MasterCard credit card, provided the Vehicle is returned undamaged. Refund of the Liability Deposit is not a waiver by Mighty of the Customerís liability under this Agreement, and Mighty retains the right to recover monies for Damage notwithstanding the return or refund of the Liability Deposit.
The following credit or debit cards will be accepted: Visa, MasterCard, and American Express. A non-refundable 2% administration fee will apply to all Visa and MasterCard transactions. A non-refundable 4.6% administration fee will apply to American Express cards. Credit card administration fees also apply to debited Liability Deposits. Only the Customerís credit card is acceptable to use for the purpose of the Liability Deposit.
Mighty may process credit or debit card charges pertaining to the rental after the Rental Period.
Return the Vehicle / Fines
All vehicles must be returned clean on the inside, with emptied toilet and waste water tank and with full petrol, diesel and gas tanks.
NZ $220 cleaning fee will be charged if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle.
NZ $125 soiling fee will be retained if the toilet and waste water tank will not be emptied prior to the return of the vehicle (included in the Express Return Pack)
Freedom Camping is an offence in New Zealand and an administration fee of $60 will apply if an unpaid notice is received by the rental company.
Exchange Rate / Currency Variations
All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations and bank fees there could be some variance between the amount initially debited against the Customerís credit or debit card and the amount refunded. The rental company accepts no liability for any such variation or any interest incurred on such amounts
2% administration fee will apply to all Visa and MasterCard transactions.
4.6% administration fee will apply to American Express cards.
Credit card administration fees also apply to debited security bonds and only the hirer's credit card is acceptable to use for the purpose of the security bond.
Accepted credit cards are: Visa Card, MasterCard and American Express
The credit card holder will be jointly and severally liable as a customer.
Personal and Company cheques
Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up. These must be received by the rental company 14 days prior to commencement of rentals. Personal or Company cheques are not acceptable as the vehicle security deposit.
Branches Operation Hours
Auckland, Christchurch, Queenstown:
Open Daily from 0800 to 1630hrs, 7 days a week
Closed Christmas Day (25 December)
A $50 surcharge will apply to all rentals picking up and/or dropping off on National public
Good Friday (28th March 2016)
Easter Monday (28th March 2016)
ANZAC Day (25th April 2016)
Queen's Birthday (6th June 2016)
Labour Day (24th October 2016)
Boxing Day (26th December 2016)
New Year's Day (1st January 2017)
Day after New Year's Day (2nd January 2017)
Waitangi Day (6th February 2017)
Pick Up and Drop Off
7 days a week, 08:00-16:30 except on Christmas Day. (25th December)
Pick-ups and drop-offs outside normal office hours must be made by prior arrangement.
Pick up is a self-service process and requires the customer to have completed Self Check-In online or in the branch. If additional service is required from a staff member, a fee of NZ$50 may apply.
The Customer is required to pick up and Drop off at the time selected when the booking is confirmed. If the Customer wishes to change this time prior to the day of travel, they must obtain authorization from the rental company. The company allows a grace period of 59 minutes. Please specify accurate pick up and drop off times. Pick up and drop off outside of these times may cause a delay and impact the time spent at the branch.
Please Note: There are no Hotel or Airport pick-ups.
There will be no refund for late pick up.
There will be no refund for early return.
If the Customer wishes to drop-off the Vehicle after business hours, they must first get approval from Reservations (call 0800 651 080). Failure to obtain authorization for a drop off outside business hours will result in an additional daily fee of NZ$150 in addition to the daily rate being charged.
If the late drop-off is approved, a fee of NZ$150 is applicable and the Customer will be required to pay an extra dayís Liability Reduction Option charge (if applicable) as they will be held responsible for the Vehicle up until the time that it is checked in by a maui staff member the following day.
* Before signing the contract please check the vehicle from the inside and outside and make sure there are no damages or broken parts. If there is some damage, have it noted to the rental agent in writing.
* Make sure you have all the items you paid for, and that nothing is missing.
* Before the departure make sure you know how to operate all the motorhome systems, mechanicals and electrical: refrigerator, heating, air condition, water etc. If it's not clear, you may ask for explanations.
* Please ask for a map or directions to nearby campground and supermarkets for you to stock up on food and bottled water.
Transfers - Important information!
Auckland and Christchurch
The rental company provides free airport to branch and branch to airport transfer on day of arrival and departure for Auckland and Christchurch Branches every half an hour. The last available airport departure to the branch for pick-up within normal hours is 4:00pm. Clients leaving the airport after this time will have to pick-up the following day. Pick-ups and drop-offs outside normal office hours must be made by prior arrangement. 7 days notice is required, please advice at time of booking. Please refer to notes regarding delayed flights!
The transfer bus stops outside Gate 10 at the International Airport arrivals area and outside door 5 at Auckland Domestic Airport.
On arrival at Christchurch Domestic Airport, clients should proceed to the Free Phone information boards situated in the luggage claim area and dial the phone number specified on the rental company is board.
On arrival at Christchurch International Airport, clients should proceed to the rental company rentals counter, or if that is unmanned, to the International Airport Information Center. A courtesy bus will be dispatched to collect them from the main Airport arrival entrance. 10 minutes should be allowed for the shuttle to arrive.
Branch is located at the airport.
All Campervans and Rental Cars will be dispatched from the rental company is desk at the Queenstown Airport.
An Airport pick-up fee of NZ$95 will apply for all hires with pick-up at Queenstown Airport. This surcharge is payable to directly upon collection of the vehicle.
Motorhomes can only be driven on sealed/bitumen or well-maintained roads. Vehicles shall not be driven on:
Skippers Road (Queenstown)
Crown Range Road (Queenstown)
Ball Hut Road (Mt. Cook)
Ninety Mile Beach (Northland)
North of Colville Township (Coromandel Peninsula)
All ski field access roads (from 01 June to 31 October).
Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.
All vehicles are fully maintained, serviced and detailed between rentals by our experienced staff.
We have few problems; however, if advice or assistance is required, support is available to every client throughout New Zealand by telephoning our toll-free phone number.
On Road Assistance
Any problems associated with the vehicle, including equipment failure, must be reported to the rental company as soon as possible, and within 24 hours in order to give the rental company the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. We do not accept liability for any claims submitted after this period.
Please contact us on freephone: 0800 788 558
The on-road assistance will cover, free of charge, any technical malfunction of the Vehicle arising from a manufacturing or material fault that directly renders the part concerned unfit for operation during the Rental Period and for which a claim is not excluded. Claims will be excluded, and the Customer will be charged for any on-road assistance, where the malfunction was caused by the Customerís actions or omissions, or where the fault is not covered by the Vehicle manufacturerís guarantee. This will include any on-road assistance for the following:
(a) The vehicle running out of fuel.
(b) The keys being locked inside the Vehicle or lost.
(c) Flat batteries caused by incorrect usage of the batteries and or incorrect usage of any equipment that requires the batteries to operate.
(d) A breakdown caused by damage caused in an accident.
(e) A breakdown caused by willful neglect.
All on-road assistance required or managed due to circumstances covered above or otherwise as a result of the Customerís actions or omissions, will incur a minimum charge of NZ$180 plus any additional charges provided by third party assistance.
The insurance Excess is per accident and is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The insurance Excess will be refunded if we are successful in recovering the cost of the damages from the third party. Please understand that it can take up to two years. If you are involved in a motor vehicle accident whilst on hire please ensure you follow this procedure:
At the accident scene:
1. Obtain the names and addresses of third parties and any witnesses.
2. Do not accept blame or insist other party is at fault.
3. Report the accident to police, regardless of estimated damage costs.
4. Photograph damage to all vehicle/s and registration number/s. if possible, take more than one photo showing different angles.
5. Phone your nearest branch with the accidents details within 24 hours.
At The Branch:
1. The customer must produce their driver's license and hand over the police report (if applicable) and any supporting photographs.
2. Customers are required to pay the accident Excess (if applicable).
3. The customer service representative will ensure the motor vehicle accident report is completed clearly and accurately and signed by the customer.
Repairs up to NZ$200 may be affected without authorization and will be reimbursed.
For amounts over NZ$200, client must inform the rental company in advance.
Repairs will be approved provided the hirer was not directly responsible for the damage.
Receipts must be submitted for any repair or the claim will not be paid.
Unless the Customer has taken the Liability Reduction Option or The Inclusive pack, the Customer will pay for the cost of repairing or replacing tyres damaged during the Rental Period except if the tyre is defective, and inspected and confirmed by a maui authorized service centre.
Infringements / Traffic Fines
The rental company reserves the right to charge the hirer for any speeding, toll way or parking fines and/or vehicle damage including Third Party property damage not reported on return of the vehicle. In addition to these costs, The rental company reserve the right to charge for associated administration costs for processing the fines (irrespective of excess) and/or all insurance claims in the event of the customer not having a NIL excess. In addition to the costs associated per fine and/or insurance claim, an administration fee of $60 will be applicable.
No animals are permitted, excluding guide dogs.
When making a booking that will require crossings between North & South Island, we ask that you advise us the preferred crossing times, and we are happy to make the booking with the InterIslander or Lynx Fast Ferry.
The customers then collect their tickets on pick-up and pay for the ferry at the branch.
It is essential to pre-book ferries in the New Zealand Summer months between November and March.
We will reconfirm to you the actual sailing time when it is confirmed to us.
The approximate time to cross by InterIslander ferry is 3 hours, and Lynx Fast Ferry is 2 hours & 15 minutes.
Please be sure to advise the number of passengers and ages of children for a ferry crossing.
All vehicles must be taken across on the ferry. They cannot be left at Picton or Wellington.
Ferry Crossings - Cancellations and Payment Requirements
* Payment for the ferry charges must be collected in full at the time of booking.
Illustrations and text in our website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by the rental company or modifications and/or upgrades to the vehicle design made by the manufacturer.
The information provided on this website is subject to change without notice.
Any claims or legal action in connection with the provision of our services to the client will be governed by the laws of New Zealand. Any claim or legal action against the suppliers is likely to be subject to the terms and conditions of our contract with them.
Motorhome International is independent, not an agent for any particular car/motor-home rental company. Motorhome International arrange the rental between the client and the rental company. when you pick up the vehicle, you must sign a rental contract provided by the rental company and subject to local laws.