USA6 -Terms & Conditions
All rentals are subject to the terms and conditions of the Rental Contract signed at the rental company office on departure with the vehicle. The Rental Contract is the governing document between the client and the rental company. Rental prices, policies, and conditions are subject to change without notice.
Minimum Rental Periods
7 days minimum
14 days minimum for "All Inclusive" rental
Reservations / Payments
Prior to reservation the customer's credit card detail is taken as a guarantee.
300$ down payment is charged via client's credit card after booking is confirmed. Credit card accepted: Visa or Mastercard.
Full payment is required 62 days prior to date of departure. no exceptions.
For short notice bookings, full payment is required upon confirmation.
A confirmation invoice will be issued and sent to the client by e-mail.
Cancellation Fees :
* 62 calendar days or more prior to rental date: US$ 300 (the deposit)
* 61 to 32 calendar days prior to rental date 25% of the total rental
* 31 to 17 calendar days prior to rental date 55% of the total rental
* 16 to 0 calendar days prior to rental date 100% of the total rental
For one-way rental cancellation- the full one-way drop off fee plus taxes will be added to the regular cancellation charges.
In any case of cancellation, a handling fee of 100$ will be charged, in addition to the cancellation fee.
Cancellation fees will be calculated of total rental cost without any discounts if any applied.
Customers who fail to arrive on pick-up day or decline vehicle at pick-up for whatever reason are considered as a departure day cancellation (no show) and will be charged 100% of the rental days.
If vehicle is returned early for any reason whatsoever No refund available
If a bookings travel dates are amended to a lower season rates or less number of days, the cancellation fee for the original booking will apply.
Separate cancellation policy applies for group bookings
Cancellation notice must be in writing and during working hours 9am-16 pm Europe time.
No Show - If the company is not able to establish communication with or hear from the client directly they can re-use the unit in the afternoon of the 3rd calendar day whereas the pick-up day counts as the first calendar day.
Amendments - Reservation changes
Any modification of reservations is subject to a USD$50 amendment fee.
This refers only to MINOR changes like adding items, or changing the pick up/drop off date in 1-2 days. Major changes like: changing dates, changing model, changing location, changing client's name would be concidered as cancellation of the booking and will cause cancellation fees.
Changes may be made to a reservation confirmed to the Hirer, as long as the Rental Firm has alternative capacity and the alternative booking corresponds in amount to the first.
Rebookings are only possible in the same calender year.
Regardless when a change of name, date(s) or location(s) is requested, this will result in the recalculation of the amount due. The rates and discounts applicable at the time of the revision will apply. For a request to change date(s) or location(s) less than 61 calendar days prior to the existing pick up date the cancellation terms in the next paragraph apply.
No name change is accepted when a surcharge, e.g. Holiday Surcharge, or an extended minimal nightly rent rule applies. Such name change will be handled according to the cancellation terms in the next paragraph and results in a new booking.
Extension of the rental period
Unauthorized late returns will be charged an extra rental night for vehicles returned after 12 pm noon. An extra rental night plus US$300 late fee applies for each day late. If the customer contacts the rental company and obtains the proper authorization to extend, the regular rental rate will apply.
Driver Requirements Age and License
Driver age is minimum 25 to maximum 79 years (drivers 21+ years with authorization only).
A valid national driver's license is required for each driver.
In addition we recommend that foreign customers have an international driver's license or an English translation of the license issued by their home country.
All drivers must meet the age requirement indicated on the rate sheet.
A basic refundable security deposit of $1000 will be authorized/blocked (NOT charged) at departure via credit card only (VISA / Master/Euro card / American Express cards. No pre-paid credit cards are accepted).
For reservations 30 nights and longer the amount is charged on the credit card.
The deposit will be uses to pay for all local charges and deposits is required at departure.
A valid credit card is required for each rental.
Credit Card holder must be present at the time of RV pick-up.
Additional deposits may be required/charged for special events such as regional festivals, "Coachella", "Burning Man" "Stagecoach", "Further Future", "NASCAR", when a surcharge applies or if no mileage has been pre-paid, etc.
Vehicle will not be handed out in case of insufficient funds, the reservation will be cancelled and prepaid funds are forfeit.
The rental company is not responsible for exchange rate fluctuations or handling charges for any credit card transaction.
No refund will be given for delayed pick-ups / early returns, unused mileage or for "no shows".
Additional Customer Deposit after an Accident - Regardless of the customer being at fault or not, before handing out a replacement unit we request from the customer an additional US$ 2,000 charged on the credit card. Such amount will be reimbursed at drop-off (minus any fees/charges).
Burning Man Festival Surcharge 2017
A mandatory nonrefundable supplement of will be applied for customers attending the Burning Man Festival, for all pick ups between 21 and 29 August 2017
500$ for pick up in Las Vegas, Seattle and Los Angeles.
1000$ for pick up in San Francisco and minimum of 13 nights.
There will be no drop off at San Francisco station between 05-06 September 2017.
This surcharge is pre-paid for all pickups.
Additional deposits may be required/charged.
Solar Eclipse Surcharge 2017
A mandatory nonrefundable supplement of will be applied for customers for all pick ups between 16 and 19 August 2017
500$ for pick up in Denver, Las Vegas, Orlando, New York, Seattle and San Francisco.
This surcharge is pre-paid for all pickups.
Office Hours of all Locations
Monday through Friday from 8.00 am to 5.00 pm,
Saturday from 8.00 am to 1.00 pm (or during high season as required).
From November to February - New York station is open from 9:00-16:00 (Monday-Friday) and by appointment (on Saturday).
All stations are closed on Sundays and on all holidays shown below.
All branches are closed on Sundays and during holidays
DENVER and SEATTLE locations is closed from December 3rd, 2017 to February 25th, 2018.
U.S. holidays in 2017: (Rental depots are closed)
May 29, 2017 - Memorial Day
July 4, 2017 - Independence Day
September 4, 2017 - Labor day
November 23, 2017 - Thanksgiving Day
25 December 2017 - Christmas Day
January 1, 2018 - New Year's Day
19 February 2018 - Presidents Day
PICK-UP and DROP-OFF INFORMATION
Vehicle pick up:
Monday to Friday , between 12:30 pm and 4 pm
Saturday between 12 noon and 1 pm (client need to call for an appointment. afternoon pick-up on SAT is NOT available)
To avoid waiting times all customers are asked to check-in online and to call the branch to schedule the pick-up time.
A very limited number of earlier and free of charge appointments may be available by calling the pick-up branch two or three business days prior to pick-up.
At pick up the main renter must be present with the original driver license and physical credit card showing his/her name.
Arrival Day - First Night at a Hotel
Clients who arrive North America by inter-continental flights are not allowed to drive a motorhome on flight arrival day. Overseas customers must overnight before picking-up their rental unit
Vehicle Drop Off :
Monday to Saturday, starts 8.00 am and has to be concluded at 10.30 am
Later drop offs will not be entitled to get complimentary transfer to the airport hotels or airport.
Important: Flights on the same day
Please do not book return flights with departures before 14.00 hrs, if you want to take advantage of the free drop-off transfer to the airport.
Late vehicle drop-off / Early Return
For an unauthorized late return after 12 pm the sum of -
1. the actual gross rental rate night plus
2. 300$US for asministration and handling
will be charged for each day late or part thereof.
If the customer contacts the rental company before the vegicle is due for drop off and obtains the proper authorization to extend in writing the regular rental rate will apply.
No airport transfers are provided in the event of a late vehicle drop-off.
No refunds are made for early returns or unused portion of rentals.
The clients are advised to return the RV with the interior cleaned and holding tanks dumped to avoid any cleaning/dumping charges
Vehicle not at originally agreed drop-off Branch returned
Should the customer not return the vehicle at the branch which was agreed in writing, for example on the Rental Agreement, we will charge the customer for transferring the motorhome to the branch agreed in writing.
Early Check In
Once you made a reservation, you can pass on all necessary information to prepare your rental agreement beforehand and save time on pick-up day. Details will be given after booking has been confirmed.
Note that the online VIP check-in is open until 72 hours prior to the scheduled vehicle pick-up date.
Staff speaks German & English at all locations - Dutch, French & Spanish at some locations. After completing the paperwork the clients get a very thorough personal walk-thru of the motorhome. In addition every vehicle is equipped with an operation manual in English/German. In case of an emergency, accident or technical problems, clients may call the emergency toll free number 24-hours a day, 7 days a week.
* The rental company provides complimentary shuttle transfers from/to certain airport hotels and to the International Airports.
* No transfers from/to Downtown areas.
* Clients cannot pick up the RV the day they arrive from overseas or a transcontinental flight. We recommend staying the first night at an airport hotel or motel.
* Clients are not entitled to a complimentary transfer in case of late RV return.
* A priority shuttle service scheduling will be granted to customers who have supplied at least 5 working hours in advance, there pick-up location and how they can be reached to advise about the exact pick-up time.
* The complimentary permitted amount of luggage is in accordance with the airline regulations for economy passengers (1 suitcase max. 50 lbs. / 23 kg plus 2 pieces of hand luggage per person). Excessive luggage is the customerís responsibility.
* The parents are responsible to provide according to the applicable laws a child seat or booster.
The complimentary shuttle leaves the transfer location from Monday to Friday normally after 12:30. On Saturday based on appointment.
If customer has provided the transfer location and how he can be reached but not received the exact pick up time for the transfer at 4 pm the day before vehicle pick up, we advise the customer to call the pick up rental station between 8 am and 9 am on the pick up day.
If customer has provided the transfer location and how he can be reached bun not received the exact pick up time for thetransfer at 4 pm the day before vehicle pick up, we advise the customer to cakk the pick up rental station between 8 am and 9 am on the pick up day.
If customers choose not to supply pick-up location 5 working days in advance, a complimentary shuttle service cannot be guaranteed.
Vehicle Drop-off time is starts 8 am and has to be concluded at 10.30 am from Monday to Saturday.
Later drop offs will not be entitled to get complimentary transfer to the airport hotels or airport.
The complimentary airport (hotel) shuttle leaves once a day at 11 am
Transfers are provided to (but not from) the airports DEN/EWR/LAX/LAS/MCO/OAK/SFO (neither JFK nor La Guardia)
and at all rental locations from/to named airport hotels.
The complimentary permitted amount of luggage is in accordance with the airline regulations (1 suitcase max. 50 lbs/23 kg plus 2 pieces of hand luggage per person).
Excessive luggage is the customerís responsibility.
TRANSFERS in San Francisco: The convenient and inexpensive BART allows customers who stay in SFO downtown to arrive within 25 minutes at the BART train station in San Leandro instead of taking a 45 minutes taxi back to SFO airport hotels (US$ 75+) to catch the free shuttle (another 30-40 minutes). A free shuttle service between our branch and the BART train station San Leandro is provided when the customer informs us accordingly. The train schedule can be looked up at: http://www.bart.gov/schedules/byline (select Fremont - Daly City or Dublin - Daly City).
* Before signing the contract please check the vehicle from the inside and outside and make sure there are no damages or broken parts. If there is some damage, have it noted to the rental agent in writing.
* Make sure you have all the items you paid for, and that nothing is missing.
* Before the departure make sure you know how to operate all the motorhome systems, mechanicals and electrical: refrigerator, heating, air condition, water etc. If its not clear, you may ask for explanations.
* Please ask for a map or directions to nearby campground and supermarkets for you to stock up on food and bottled water.
Fuel (Petrol) & Gas (Propane) Information
The cost of gasoline and propane is not included and the rental company does not assume responsibility for estimates of consumption.
All vehicles are delivered with full tanks and the customer is expected to return the vehicle with full tanks or will be charged accordingly.
Public Liability Insurance (secondary coverage included in the daily rate)
Public Liability Insurance to cover accidents in the event that the renter is at fault. The policy protects the rental company up to US$ 1,000,000 and the renter to Statutory Limits (State mandated minimum liability coverage). Liability Insurance has no deductible and current limits can be checked under the following web-address: https://extranet.mbainsurance.net/choice/statelimits.php.
Supplemental Liability Insurance (SLI) - 9$ per night
The optional SLI coverage provides the customer with an increased limit of liability protection. SLI protects the renter and any authorized driver listed on the rental contract for up to US$ 1,000,000 toward 3rd party damage claims.
* From March 2015 the price will be 10$ per day
Premium VIP Coverage (included in the daily rate)
VIP includes secondary comprehensive and collision coverage for the rented vehicle with a deductible of US$ 1,000 per incident (a US$ 1,000 Security Deposit will be authorized on a major credit card).
Coverage includes but is not limited to:
* Accidental damages to the vehicle (renterís or 3rd partyís fault)
* "Uninsured Motorist" in case the renter is involved in an accident with a non-insured driver
* Windshield & glass damage
* Vehicle theft and fire (personal property and items in the vehicle are always excluded)
No insurance coverage is provided (liability or comprehensive & collision) while traveling into non-authorized areas including but not limited to the country of Mexico, the inner cities of New York, Montreal and Quebec (Canada).
Non-Covered Damages (including but not limited to)
Customer has full legal and financial responsibility in case of:
* Renters negligence, e.g. backing up without a guide, following incorrect GPS guidance, etc.
*Breach or violation of the rental contract
* Damages to the interior of the vehicle
*Damages caused by freezing (e.g. unit not winterized) or overheating of vehicle or systems (please refer to "Winterization" as well)
* Deliberate and willful damages caused by the renter or his guests
* Damages caused to the vehicle by abuse or misuse for illegal activities
* Damages caused by neglecting proper operating procedures, e.g. incorrect fuel type & quality, ignoring oil or coolant levels, air pressure etc.
* Damages and losses caused during travel in or thru restricted areas and damages due to "off-road" usage
* Damages and accidents caused under the influence of alcohol, drugs or other controlled substances
* Damages and injuries caused by overloading the vehicle and/or exceeding the legal towing capacity (towing limit - 1500 lb maximum with proper equipment)
* Carrying more passengers than having seat belts available
* Operation of the vehicle by anyone not listed on the rental contract or having a valid driver license
* Operation of the vehicle by anyone not meeting the age requirements as shown on the rate sheets and rental terms & conditions
* Personal damages and personal property are never covered
Vacation Interruption Protection (VIP)
Should the renterís motorhome vacation be interrupted by an automotive mechanical breakdown (not accident or damages caused by the renter) for more than 12 working hours after reporting such to the rental company, the renter will be reimbursed for the greater of the gross daily rental rate or expenses for hotel rooms up to US$ 25 per person per night and car rental up to US$ 50 per day per motorhome with a combined maximum of US$ 1,500 per tour.
Such reimbursement is only possible when the company had a chance to take care of the problem and the customer cooperated to do so.
Mechanical breakdown is define as emergency when the motorhome is no lomger drivable, for example when the engine stopped working, An inconveniece is when the customer needs to spend additional time, for example purchasing daily ice due to a refrigerator not working.
Defects and repairs of WiFi, GPS, radio, TV, CD or DVD player, generator, AC, refrigerator, heater, water heater, slide-out room, awning, cruise control etc. are not considered mechanical breakdowns and are excluded from VIP reimbursement.
Refund of expenses is in any case only possible against proper receipts.
Please take note:
In case of a claim, The rental company will not act as an adjuster for any third party insurances purchased by the renter (such as $ 0.00 deductible insurance, etc.).
Parking / Traffic Violations
It is the clientís responsibility to report and pay for all parking/traffic violations at drop off. Failing to report these violations at drop off will cause a charge of a USD$ 100
administrative fee per violation plus the fine (including all late charges) to the clientís credit card.
Toll Roads System in Florida
Since February 2011 the Florida Turnpike Enterprise has implemented an all-electronic open road tolling for the southern 47 miles stretch of the Turnpike, from US1 in Florida City to the Miami-Dade/Broward County line. The old tollbooths have been eliminated and the toll-fees cannot be paid in cash any longer.
There are the following options for payment to travel on the Turnpike:
1. Customers picking up in Orlando may conveniently rent a Sun Pass transponder at the branch.
2. A SunPass Transponder can be obtained by calling 1-888-865-5352 or visiting www.SunPass.com. The transponder will allow traveling on toll roads by paying money into the personal SunPass account.
3. The "TOLL-BY-PLATE" program can be used as an alternative. This program captures an image of the vehicle license plate and bills the registered owner of the vehicle for the toll amount. The "TOLL-BY-PLATE"program allows the customer to call in to register for a "OLL-BY-PLATE"account and to pay for tolls before an invoice will be issued. Payments can be made by cash, credit/debit card on-line or through new payment kiosks located at major retail stores.
Florida State Law (Statue 316.1001) requires payment of prescribed tolls for the usage of toll facilities. Failure to comply with this statute may result in the assessment of a US$ 100 or more civil penalty, assessment of court costs, and suspension of the vehicle registration and/or suspension of the driver's license. It will be important for the customer to inform the drop-off location of the fact that they traveled on the Florida Turnpike regardless of what option they choose. In case that an invoice for toll fees will be sent to the rental company as the registered owner of the vehicle, all fees due will be charged to the customerís credit card on file and processed according to our rental provisions with regards to traffic citations (incl. administrative fees).
Maintenance and Cleaning Responsibility
The customer is responsible for checking engine oil and coolant levels at each refueling as well as reporting mechanical failures immediately. Coolant refills and authorized repairs will be reimbursed upon return of the vehicle and presentation of all receipts (see mechanical breakdown). It is the driver's responsibility to operate the vehicle in a safe manner and to exercise all caution possible.
Vehicles must be returned clean inside. Otherwise, cleaning charges may occur.
Necessary repairs are refunded without previous authorization up to US$ 50
For maintenance & repairs exceeding US$ 50 the customer must call the rental company
24-hour toll free telephone assistance to get an authorization.
Non-authorized invoices over US$ 50 will not be reimbursed.
Receipts and replaced parts must be presented for reimbursement.
Customer will be held responsible for mechanical damage due to negligence in operation and/or maintenance.
Technical Difficulties with the Vehicle and its Features
While our first and foremost priority is to provide our mutual customers an excellent and high quality vehicle and service, unexpected technical difficulties can arise. To ensure that our mutual customers can enjoy their motorhome experience we provide an extensive vehicle explanation and with every vehicle an operations manual and the phone number of our 24-hours/7-days help line which is free of charge from any landline in the USA.
Please note: We are not returning phone calls or accepting requests to call a customer back because customers may be hiking, visiting a museum, etc. and not at the vehicle when we call. The customers shall call when at or nearby the vehicle.
When we receive a phone call we differentiate between an inconvenience and an emergency:
*We define an Inconvenience as something that requires the customer to spend additional time, a workaround or a non-safety related feature is not available. Examples are purchasing ice because the refrigerator is not working, the DVD player not working or the slide-out is not extending and therefore the interior space not increased.
*We define as Emergency when the motorhome cannot be driven safely anymore. An example is when the engine stopped working. In this case the Vacation Interruption (VIP) Insurance applies.
In Case of Emergency / Accidents
The customer must obtain a local police report as provided by the attending police officer investigating the accident. An accident report form is supplied to the customer and is located in the vehicle along with the registration- & insurance papers.
* The rental company must be notified as soon as possible but not later than 24 hours after the accident. A full-written report along with the other party's name, address, phone number and driver's license number on the supplied accident report form will be required upon return of the vehicle.
* All documents relating to the accident must include a police report- or identifying number.
* Insurance coverage may be void if the above instructions are not followed.
The clients are responsible to return the vehicle with the interior cleaned and holding tanks dumped. The vehicle outside does not require cleaning by the customer. Cleaning- and/or dumping charges will apply as posted at the drop off location.
Substitutions / Upgrade / Downgrade
If for any reason the booked vehicle should not be available, The rental company reserves the right to substitute a higher-rated vehicle at no additional cost.
Should a lower-rated vehicle be substituted, the liability is limited to the refund of the gross rate difference of the two vehicles.
If a customer requires the exact measurements to make arrangements with a ferry or other service such customer needs to touch base directly with us so we are aware that the assigned vehicle cannot be substituted with a longer one!
Mexico: Traveling into Mexico is not permitted.
Death Valley: Traveling into Death Valley is not permitted between June 15th and September 15th
Alaska: Traveling within Alaska, Yukon and/or NWT is permitted. The rental company must be advised at the time of reservation.
Other restrictions: Driving into private-, gravel-, dirt- or logging roads and other non-public roads, beaches, etc. is not permitted.
Inner city of New York / Montreal & Quebec City (Canada)
The customer will be fully responsible for accidents, mechanical breakdowns or thefts occurring in a travel restricted areas !
Child seat regulations
All states in the United States have child restraint laws.
The laws vary by state, age and/or height of the child
The customer is responsible for being aware of the laws in the state they plan to visit (or travel thru).
Safety seats are not available for hire. Please bring your child/ booster seat from home (you may need it for shuttle and/or taxiĖairlines normally ship it for free).
All RV units will offer 1 Tether Anker to secure one child seat.
Note: Tether Anker is located at the dinette table (pictures is for demonstration purpose- actually location may vary).
Child seat cannot be used on the passenger seat
Child seat must work with the lap belt system.
It is the parents responsibility to attached the safety seats.
Pets are not allowed. A US$ 250 minimum cleaning/deodorizing fee applies
Smoking is not allowed in any vehicle. A US$ 250 minimum cleaning/deodorizing fee applies.
Clients can usually leave luggage at the rental locations if they have the space, all at owner's risk.
Towing / Storing
There is a tow hitch at the back of the RV and the maximum weight it can carry is 1500lbs
In areas with temperatures below freezing point (from mid October till mid April (depanding on the weather) and in the north stations) the water-/waste water system will be drained and CANNOT be used !
This will include the water pipes, toilet, fresh water tanks, sink, shower, external shower, hot water heater and holding tanks. Winterization requires that water be drained from the fresh water tank, hot water heater and both waste tanks. Once the vehicle is winterized, no water can be put into the fresh water tank and it cannot be hooked up to the city water supply anymore. Therefore, no water at all is available in the motorhome. The toilet, however, can still be used as long as windshield washer antifreeze is poured down to rinse.
Pink RV antifreeze has been run through all the pipes and put into the black and grey tanks. If the renter removes this antifreeze and put water into the system, the tanks and pipes will crack. If this happens, the customer will be responsible for repairing these systems and any other damages caused by cracking pipes/tanks.
$ 100 re-winterization fee & damages caused by freezing will be charged if customer de-winterizes system on the road.
Illustrations and text in our website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by the rental company or modifications and/or upgrades to the vehicle design made by the manufacturer.
Prices, policies and conditions are subject to change without notice at any time.
Motorhome International is independent, not an agent for any particular car/motor-home rental company. Motorhome International arrange the rental between the client and the rental company. when you pick up the vehicle, you must sign a rental contract provided by the rental company and subject to local laws.